Customer Success Manager (B2B Healthtech SaaS) – REMOTE US based in USA

Customer Success Manager (B2B Healthtech SaaS) - REMOTE US based - LINQM - USA - work from home jobCompany: LINQMJob description: Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a client, and through your partnership, clients will derive maximum value from their investments, leading to project success, renewal, and expansion. Few roles provide such a direct impact on the growth of the company. You will become a trusted advisor to these clients, will deeply understand their business and their needs, and help them maximize the value they get.This role involves working closely with the account management team, technical success, product and will lead consultative conversations with clients. You will be the client's internal advocate, helping ensure an excellent experience, and gathering feedback on ways to build the next generation of client-focused solutions. You will love this job if you are a natural relationship and business builder. RESPONSIBILITIESLead the post-sale engagement, retention, and growth of your clients. Support expansion of your accounts--identify opportunities, drive business outcomes, ensure clients are successful.Build and foster relationships in the clients' businessEvangelize client success stories and client success systems and processesArticulate and drive client use cases, client value and expansion while maintaining trusted client advisor statusAdvocate for the client to internal stakeholders. Share client feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the user experienceDrive overall account health product adoption account renewals and growth, referrals, and client satisfactionQUALIFICATIONS2+ years of experience in a client-facing role ideally customer success, managing relationships, preferably working with a technical productSophisticated business sense and understanding of underlying drivers and strategy of our client's businessesTrack record of leading technical conversations and persuading others to take action based on requirements and value provided by solutionsStrong analytical skills and operating rigorStrong presentation skillsHistory of success as a consultant, pre-sales, technical account management, or equivalentExperience building account plansExperience handling difficult customers or situations and can demonstrate resolutionsWillingness to tackle things on your ownMust work within a team environmentAbility to navigate data and people to find answersA strong understanding of our business and products, and an ability to research/self-startA capability to work well with a wide range of people, both internally and externallyThe motivation and flexibility to work well in a high-growth environment where things change quicklyDesired ExperiencePrior experience at a growth stage internet/software companyFamiliarity with the aesthetics industry and the ability to research/self-startPrior experience with SaaS start-upsExpected salary:Location: USAJob date: Fri, 04 Aug 2023 22:32:41 GMTApply for the job now!Apply tot his job