Customer Engagement Strategy Lead, Office of CCO
About the positionResponsibilities• Develop and maintain a comprehensive customer engagement strategy that prioritizes relationship development with strategically important companies globally• Own executive touchpoint planning and manage intake, preparation, and follow-through standards across executive engagement• Create frameworks for identifying and phasing engagement with priority accounts based on strategic value and relationship stage• Build repeatable systems for managing the rhythm of executive and organizational activities around external stakeholders• Track customer health metrics and flag emerging risks or opportunities for executive attention• Create and maintain documentation standards and metrics to measure the effectiveness of engagement activitiesRequirements• Have 8+ years of experience in strategy, operations, or chief of staff roles, with significant exposure to commercial or go-to-market functions• Have a track record of working effectively with C-level executives and managing complex stakeholder relationships• Demonstrate exceptional strategic thinking combined with meticulous attention to operational detail• Are skilled at building systems and processes that bring structure to ambiguous, fast-moving environments• Are an excellent communicator who can craft compelling materials for diverse audiences• Have a bias toward action and can manage multiple work streams simultaneously while maintaining quality• We require at least a Bachelor's degree in a related field or equivalent experience.Nice-to-haves• Experience in enterprise technology sales, partnerships, or customer success at a high-growth company• Background working with strategic cloud partnerships (AWS, GCP, Azure) or systems integrator relationships• Familiarity with the AI industry and understanding of enterprise AI adoption patterns• Track record of building chief of staff or business operations functions from the ground upBenefits• We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.Apply tot his job