CRM Implementation & Support Specialist - Contract to Hire

CRM Implementation & Support Specialist (Part-Time)Ongoing Project | 10–20 hours per weekAbout Us! Genovations Tech is a growing technology partner that provides a custom-built CRM designed for small and mid-size businesses. Clients pay a monthly subscription for access, support, and maintenance hours. Our CRM was built to help service-based companies streamline communication, track leads, manage tasks, and gain clarity around their operations. We take pride in offering a high-touch, approachable support experience.We are looking for a part-time CRM Implementation & Support Specialist who can learn our system, manage client questions, handle backend edits, and support new client onboarding. You won’t be coding full applications, but you should be comfortable navigating software logic, settings, workflows, and basic technical troubleshooting. What You’ll Do! Support new clients as they are onboarded into the CRMConfigure client accounts, workflows, settings, and permissionsProvide ongoing support through email or occasional meetingsTroubleshoot user issues and guide clients through solutionsMake backend edits such as updating fields, adjusting workflows, refining forms, and managing automation itemsTrack and log time spent on client support requestsDocument recurring issues and help improve internal processesCommunicate clearly and professionally with clients who may not be tech-savvyCollaborate with our team when client requests require escalation or deeper technical reviewQualifications Needed!Experienced with CRM systems (any major platform acceptable; we will train you on ours)Fast learner who enjoys understanding how software works behind the scenesComfortable with technical tasks (settings, workflows, automations, fields, tags, permissions)Able to break down complex concepts into clear, simple explanationsPatient, professional, and naturally helpful in client communicationDetail-oriented and consistent in documentation and follow-throughSomeone who enjoys ongoing, long-term support relationships rather than one-off projectsStrong written and verbal communication skillsFamiliarity with workflow automation, forms, and rule-based settings in any CRM or SaaS platformReliable availability during agreed-upon hoursComfortable working with a small, fast-moving team Apply tot his job