Claims Operations Manager

Job Description:• Lead and develop your team: Train, coach, and mentor processors to perform at a high level while supporting their growth and success• Drive performance excellence: Use data, feedback, and process tools to ensure accuracy, productivity, and quality standards are consistently met or exceeded• Empower your people: Celebrate wins, address challenges constructively, and help each team member develop professionally• Collaborate across teams: Partner with departments like Quality, Compliance, and Product to keep operations aligned with company goals• Use insights to improve outcomes: Gather and analyze performance metrics, communicate results in one-on-one and team settings, and take action to drive results• Champion process improvement: Participate in pilots, special projects, and process redesigns that make our operations better and faster• Model accountability: Ensure policies and standards including attendance, telecommuting, and performance management are followed and consistently applied• Keep communication clear and timely: Share updates, priorities, and process changes with your team to keep everyone aligned• Lead through change: Adapt quickly and confidently in a fast-moving environment while keeping your team focused and motivatedRequirements:• Proven experience leading or managing a team, with a focus on coaching and results• 5+ years of experience in claims processing or a related field (healthcare experience preferred)• 5+ years in a leadership or supervisory role• 3+ years of experience using metrics to manage team performance (quality, productivity, utilization)• Strong organizational, problem-solving, and communication skills• Comfortable working with claims systems and regulatory processes (a plus)• Proficiency with bolthires Office Suite (Word, Excel, PowerPoint, Outlook) and collaboration tools like chat and messaging platforms• A self-starter mindset — able to thrive in a fast-paced, dynamic environmentBenefits:• Competitive salary, bonus opportunities, and equity package• Comprehensive Medical, Dental, and Vision benefits• A 401(k) retirement plan• Paid vacation and company holidays• Opportunity to drive meaningful process improvements at a rapidly scaling, mission-driven company Apply tot his job