Bilingual Call Center Representative, Spanish-English

Job Description:• Handle inbound and outbound contacts in a courteous, timely, and professional manner• Listen to customers, understand their needs, and resolve customer issues• Bilingual proficiency required: fluent in English and Spanish. • Utilize systems and technology to complete account management tasks• Accurately document and process customer claims in appropriate systems• Follow all required scripts, policies, and procedures• Utilize knowledge base and training to accurately answer customer questions• Comply with requirements surrounding confidential information and personal information• Appropriately escalate customer issues with the managerial team• Ensure first call resolution through problem solving and effective call handling• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes• Adhere to all attendance and work schedule requirementsRequirements:• High School Diploma/GED• Experience with data-entry utilizing a computer• The ability to read and speak English and Spanish fluently• Have a wired, high-speed internet connection (Download speed of 20Mbps+) (If working for a work-at-home project)• Excellent organizational, written, and oral communication skills• The ability to type swiftly and accurately (20+ words a minute)• Ability to work regularly scheduled shifts within our hours of operation including the training period.• Basic knowledge of bolthires Office Suite (Excel, PowerPoint, Word, Outlook)• Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications• Highly reliable with the ability to maintain regular attendance and punctuality• The ability to evaluate, troubleshoot, and follow-up on customer issues• An aptitude for conflict resolution, problem solving and negotiation• Must be customer service oriented (empathetic, responsive, patient, and conscientious)• Ability to multi-task, stay focused, and self-manage• Strong team orientation and customer focus• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent• Excellent interpersonal skills and the ability to build relationships with your team and customers• Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environmentBenefits:• Paid Time Off : Earn PTO and paid holidays to take the time you need.• Incentives & Rewards : Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars! • Health Benefits : Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. • Retirement Savings : Secure your future with retirement savings programs, where available. • Disability Insurance : Short- and long-term disability coverage is available to help protect you during unexpected challenges.• Life Insurance : Access life insurance options to safeguard your loved ones. • Career Growth : With a focus on internal promotions, employees enjoy significant advancement opportunities. • Paid Training : Learn new skills while earning a paycheck. • Fun, Engaging Work Environment : Enjoy a team-oriented culture that fosters collaboration and engagement. • Casual Dress Code : Be comfortable while you work. Apply tot his job