Associate, Inbound Sales (Chat) (Sales Academy)
About the positionResponsibilities• Achieves or exceeds sales targets while interacting with customers via chat and/or phone selling Company products and services. • Demonstrates consultative sales techniques by using lifestyle discovering questions, clarifying needs, overcoming objections and providing solutions that fits the needs of the customer. • Demonstrates advanced knowledge of the Company's products and services and educates customers while building value in an attempt to overcome objections.• Demonstrates knowledge of the digital buy flow process to appropriately assist and guide customers with order completion. • Personalizes interaction and describes product experiences to ensure a positive customer experience. • Uses strong writing skills while communicating with customers through chat and applies effective oral communication skills with phone interactions. • Multi-tasks between simultaneous chats; responds and checks-in with customers within 30 seconds of the last response. • Exhibits professionalism and integrity with a warm and friendly demeanor to customers and teammates.• Exercises sound judgment within the scope of empowerment and acts in the best interest of both the customer and company. • Maintains high performance levels in a dynamic and highly competitive environment. • Acts as a team player committed to growth and development. • Consistently follows critical sales processes to ensure a complete sales experience and a great customer experience. • Manipulates objects such as pen, keyboard and mouse. • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Requirements• High School Diploma / GED• 2-5 Years of relevant work experience• Customer-Focused• Workplace Organization• Persuasion• Technical Knowledge• Resilience• Communication• Critical Thinking Problem Solving• Professional IntegrityBenefits• Base Pay: $32,240.00• Most sales positions are eligible for a Commission under the terms of an applicable plan. • Most non-sales positions are eligible for a Bonus. • Best-in-class Benefits to eligible employees. Apply tot his job