Responsable du support aux utilisateurs finaux – Télétravail/WAH | Manager End User Support – R[...]

Employer Industry: Customer Service SolutionsWhy consider this job opportunity:• Opportunity for career advancement and growth within the organization• Competitive salary based on experience• Comprehensive benefits package, including health insurance and paid time off• Supportive and collaborative work environment• Chance to lead and manage a diverse team while making a positive impact on client satisfactionWhat to Expect (Job Responsibilities):• Manage configuration, testing, installation, and advanced troubleshooting of IT issues• Oversee training and supervision for complex installations by Tier 1 and 2 support staff• Identify product improvements to maximize customer satisfaction• Interface with clients and/or internal departments to identify and qualify their business needs• Develop and implement project plans that deliver IT solutions, including data models and quality reviewsWhat is Required (Qualifications):• Bachelor’s degree in computer science or related fields, or equivalent relevant work experience• Five to seven years of previous IT/related experience required• Two or more years of experience in a technical lead or supervisory capacity required• Licenses or certifications: MCP, Cisco, A+ or related preferred• Proficient in bolthires Office and excellent interpersonal communication skillsHow to Stand Out (Preferred Qualifications):• Experience managing vendors and contractors for IT products and services• Strong ability to adapt to a flexible schedule and prioritize tasks in a multitasking environment• Previous experience in process improvement initiatives within a team settingWe prioritize candidate privacy and champion equal‑opportunity employment.Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. Apply tot his job