Associate Director, Content Design

About the positionResponsibilities• Transform client and organizational goals into compelling, purposeful, and feasible products. • Lead innovative, systems-level thinking across a range of products, platforms, and devices. • Champion cohesion and consistency across a growing portfolio of products, while fostering a culture of innovation. • Manage the full content development process-from discovery and concept ideation, flows and proto-content, and polished copy in full-fidelity designs. • Maintain a bias for action and prioritize effectively across multiple initiatives.• Lead and develop a high-performing content design team, ensuring they are engaged, effective, and continuously growing. • Nurture Chewy's culture and principles, setting new standards for operational and executional excellence. • Partner closely with product managers, designers, user researchers, marketing, retail strategy, and fellow content designers. • Clearly articulate and present the process of building thinking, process, and decisions to a wide range of collaborators, including senior leadership and C-suite executives.Requirements• 7+ years of experience as a content designer, information architect, or similar role. • Demonstrated history of crafting high-quality digital products that deliver measurable results, supported by a strong portfolio or case studies. • Experience collaborating with brand, marketing, and merchandising teams• 4+ years dedicated to managing content teams. • Proven skill in evaluating both customer and business impact of content decisions across product areas. • Demonstrated ability to lead large scale initiatives involving multiple collaborator groups• Experience leading multiple teams of 6+, including managing other managers.• Experience building a new content practice• Strong communication, presentation, and interpersonal skills. • Ability to clearly articulate complex concepts to diverse audiences and collaborators at all levels. • Bachelor's degree in design, Human-Computer Interaction (HCI), or a related field-or equivalent professional experience in the design industry. • Willingness to travel quarterly as needed; role requires regular presence in a local office. Nice-to-haves• Background in content design, with a track record of developing standards adopted across an organization.• Experience building and supporting frameworks through clear guidance and team enablement. • Background in e-commerce, retail brands, or merchandising environments, with an understanding of customer behavior and business goals in those contexts. Benefits• this position is eligible for 401k and a new hire and annual equity grant. • We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. • We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.• Exempt salary team members have unlimited PTO, subject to manager approval. • Team members will receive six paid holidays per year. • Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations. Apply tot his job