Work From Home Customer Account Agent (Entry Level)

Job SummaryAre you passionate about delivering exceptional customer experiences? As an Entry Level Customer Service Representative, you will be the friendly voice and helpful face that connects with clients daily. This dynamic role offers an exciting opportunity to develop your communication skills, assist customers with their needs, and support our team in creating positive interactions. No prior experience is necessary—just a motivated attitude and a desire to grow! You’ll be part of a vibrant team dedicated to providing top-tier client support and building lasting relationships.Duties• Respond promptly and professionally to customer inquiries via phone, email, and live chat, ensuring each interaction is positive and solution-oriented• Assist customers with account information, product details, billing questions, and service requests using clear communication and active listening skills• Conduct outbound calls to follow up with clients, gather feedback, or promote new products and services in a friendly manner• Maintain accurate records of customer interactions through data entry in our CRM (Customer Relationship Management) system• Support client services by processing orders, updating account information, and handling basic troubleshooting issues• Demonstrate excellent phone etiquette and communication skills to ensure every customer feels valued and understood• Collaborate with team members to resolve complex issues efficiently and escalate concerns when necessary• Handle cash transactions accurately when applicable, including processing payments or refunds with integrity• Contribute to a positive team environment by sharing insights, participating in training sessions, and continuously improving your skillsQualifications• Strong communication skills in English; bilingual abilities are a plus for serving diverse customer bases• Previous experience in call centers or customer support roles is advantageous but not required—training will be provided!• Proficiency with bolthires Office applications (Word, Excel) and general computer skills for data entry and documentation• Ability to handle multiple tasks simultaneously while maintaining attention to detail during data entry or phone conversations• Outbound calling experience is beneficial but not mandatory—enthusiasm for engaging with clients is key! • Demonstrated sales aptitude or interest in upselling products/services can enhance your success in this role• Excellent phone etiquette, active listening skills, and the ability to communicate clearly and professionally at all times• Basic cash handling skills for processing payments accurately when needed• A proactive attitude with analysis skills to identify customer needs and provide appropriate solutionsJoin us as an Entry Level Customer Service Representative if you're eager to kick-start your career in client services!We value energetic individuals who thrive on helping others and are excited about developing their professional skills. This paid position offers comprehensive training, growth opportunities, and the chance to make a meaningful impact on our customers’ experiences. Job Type: Full-timePay: $5,000.00 - $6,000.00 per monthBenefits:• Work from homeWork Location:Remote Apply tot his job