US Payroll & HRIS Customer Support Agent (2-3 years) – Remote Working

UZIO is seeking a skilled and empathetic Customer Support Agent to deliver timely assistance and contribute to an exceptional customer experience. In this role, you’ll be a frontline expert, providing professional, friendly, and efficient support via phone, email, and live chat. You’ll work closely with our clients to resolve technical issues, answer product-related questions, and guide them through our software. Key Responsibilities:• Serve as a support resource for customer inquiries, offering timely assistance across multiple channels to enhance satisfaction.• Troubleshoot and resolve customer issues related to HR, payroll, and benefits software• Guide customers through the features and functionalities of our platform. • Document all customer interactions and solutions accurately in our CRM system• Collaborate with other internal teams to escalate complex issues and ensure a seamless customer experience. Must-Have Skills:• Proven experience in a customer support or help desk role, ideally within a software or technology company. • Strong understanding of HR, payroll, and/or benefits processes and software.• Exceptional communication and interpersonal skills, with the ability to explain complex technical information clearly and patiently. • A strong problem-solving mindset and the ability to think on your feet. • Experience with CRM and support ticketing systems (e.g., Salesforce, Zendesk). • High level of empathy and a genuine desire to help others. • Ability to work independently and as part of a team in a fast-paced environment. Qualifications:• Minimum of 2 years of experience in U.S. payroll processing and client support.• Experience with payroll software and systems is essential. • Strong understanding of U.S. payroll regulations, including federal and state tax requirements, wage and hour laws, and compliance requirements. Work Hours:U.S. Time Zone (EST) 12p – 9pTo Apply:Interested candidates should submit their resume to [email protected]. Apply tot his job