Team Lead Order Management Specialist
About the positionResponsibilities• Assist manager in overseeing daily operations of team/dept• Provides guidance, coaching, encouragement and inspires team members to achieve goals• Focus on team and employee welfare• Assist with escalated customer inquiries and resolve complex issues• New client set up/onboarding in internal database. Ensure all necessary details and resources are acquired to guarantee the utmost satisfaction with our business. • New customer set up in database/maintain existing customers• Assist with departmental training• Collaborate with department manager to improve and implement best practices• Assist with team coverage as neededRequirements• Experience leading a team of at least 4 people• Must have Docuware and GenWeb experience• Outlook/bolthires Office/Excel experience• Flexible with excellent customer service and communication skills• Problem solver with strong analytical skills• Ability to work well under pressure• Accurate data entry skills• Ability to work as part of a team as well as independently• Excellent organizational skills with focus on detailNice-to-haves• Prior experience with a CPG broker/ manufacturer/ grocery• Prior experience leading a team• Extensive Docuware and GenWeb experienceBenefits• 16 days of PTO• 11 paid company holidays per year• 2 paid volunteer days per year• 3 months fully paid parental leave (regardless of gender)• Medical, dental, and vision• Paid company life insurance• 401k with company match• Summer hours (half day Fridays from Memorial Day thru Labor Day) Apply tot his job