Sr. Amazon Connect Developer - Remote
Title: Sr. Amazon Connect Developer Location: Remote Target Start Date: 11/3/25 Type: Direct Hire Pay: $140,000 - $160,000 Selling Point on Client: This company offers a competitive benefit package that includes: 100% company-funded ESOP retirement plan, 1⁄2 day Fridays all year long, bonuses, and a great culture. Job Description: • We're seeking a senior telephony engineer to co-lead design, development, and optimization of our Amazon Connect contact center integrated with Salesforce Service Cloud Voice. You'll be one of two technical owners for voice architecture, IVR/contact flows, Computer Telephony Integration (CTI), and analytics, and work closely with our data/integration team. This role blends hands-on engineering with solution architecture, security, reliability, and cross-functional leadership. Responsibilities: • Own the architecture and roadmap for Amazon Connect and Salesforce Service Cloud Voice, ensuring reliability, scalability, and security. • Design, build, and maintain contact flows, routing strategies, queues, Lex bots, call recording/transcription, and analytics (e.g., Contact Lens). • Implement and govern Salesforce Voice configuration: Omni-Channel routing, agent setup, call controls, call dispositioning, transcripts, and visibility. • Build integrations and event-driven services using AWS (Lambda, EventBridge, Kinesis, DynamoDB, S3, CloudWatch), and Salesforce (APIs, Platform Events, Flows). • Production support of Amazon Connect contact centers and Salesforce Service Cloud Voice. • Participate in an on-call rotation and support after-hours production releases. • Support incident response, root-cause analysis, and post-mortems; produce standards and documentation; mentor engineers. • Establish observability and SLIs/SLOs for voice quality and platform health; automate alerts, dashboards, and runbooks. • Partner with Network/Security to ensure QoS, identity/SSO, and least-privilege IAM across environments. • Deliver self-service reporting and dashboards for operations leaders (AHT, ASA, service levels, occupancy, contact outcomes, agent performance). Required Skills: • 5 - 10+ years in telephony/contact center engineering; 3+ years hands-on with Amazon Connect; 2+ years with Salesforce Service Cloud Voice. • Expertise in: • Amazon Connect: contact flows, routing, queues, CTRs, Contact Lens, outbound, call recording. • Salesforce Voice/Service Cloud: Omni-Channel, voice setup, agent configuration, transcripts, analytics, and integration patterns. • AWS services: Lambda (Node.js/Python), API Gateway, EventBridge, Kinesis/KDF, DynamoDB, S3, CloudWatch, IAM, Secrets Manager. • Telephony fundamentals: SIP, RTP, PSTN, number management, QoS, jitter/packet loss mitigation. • Integrations/APIs: REST/GraphQL, OAuth/SAML/JWT, event-driven architectures. • Strong grasp of security, compliance, and data governance. • Excellent communication and stakeholder management; ability to translate business needs into resilient technical solutions. • Agile/scrum experience Bonus Skills: • Agentforce Experience • Infrastructure as Code and CI/CD for contact center infrastructure. • IaC/DevOps: CloudFormation/CDK/Terraform, Git, CI/CD, automated testing. • Financial services industry experience (contact center operations). • Salesforce certifications (Admin, Platform App Builder, Service Cloud Consultant); AWS Solutions Architect/Developer/DevOps certifications. • Exposure to other CCaaS/voice platforms (Genesys Cloud, Five9, Twilio) and voice quality monitoring tools. • Real-time analytics/BI (Athena, QuickSight, Snowflake, Databricks) using CTRs/transcripts/contact data. • SSO/identity (Okta/Azure AD) and enterprise change/release management. Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore. Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results. Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold. Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at www.consultnet.com. We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law. Remote About the Company: ConsultNet Apply tot his job