Solutions Architect – GCP, Conversational AI
Job Description:• Design end-to-end GCP-based architectures for conversational platforms, data flows, and integrations. • Provide strategic oversight and mentorship to Tech Leads and Delivery Teams, ensuring adherence to best practices and scalability. • Work closely with client stakeholders, Product Innovation Leads, and Conversation Analysts to define intents, flows, and user stories. • Implement analytics and feedback loops to improve chatbot accuracy and user experience. • Stay current with GCP advancements, Dialogflow CX updates, and emerging agentic AI trends; propose enhancements to architecture and delivery models.• Establish a repeatable architecture framework to support multiple lines of business as demand grows. Requirements:• 3+ years designing and implementing cloud-based architectures (GCP preferred). • Strong background in data engineering, ML integration, and API design; proven experience with Conversational AI platforms (Dialogflow or similar). • Ability to lead technical pods and scale solutions across multiple business units. • Expertise in Google Cloud AI/ML services and Dialogflow CX. • Familiarity with agentic AI frameworks and conversational design best practices.• Excellent communication and collaboration skills to bridge technical and business teams. • Strategic thinker with a passion for innovation and continuous learning. Benefits: Apply tot his job