Senior Director, Customer and Marketing Data, Applied AI, and Analytics

Join blithequark's dynamic team as we revolutionize the way we understand and engage with our customers. As aSenior Director, Customer and Marketing Data, Applied AI, and Analytics, you will be at the forefront of driving business growth and innovation through data-driven insights and strategic decision-making. This is a unique opportunity to lead a high-performing team and shape the future of customer and marketing data at blithequark. About blithequarkblithequark is a leading innovator in the industry, dedicated to delivering exceptional customer experiences and driving business success through cutting-edge technology and data analytics.Our team is passionate about harnessing the power of data to drive growth, improve customer engagement, and inform strategic decision-making. As aSenior Director, you will be part of a dynamic and collaborative team that is shaping the future of customer and marketing data. Key ResponsibilitiesAs aSenior Director, Customer and Marketing Data, Applied AI, and Analytics, you will be responsible for:* Developing the long-term vision of a data product portfolio or strategic capability that drives strategies, requirements, and roadmaps; understanding the competitive landscape and directly influencing the enterprise in how it makes portfolio-specific decisions; owning the different product roadmaps that make up the product portfolio; and influencing investment choices that yield long-term customer benefits in support of the vision.* Owning and leading the customer, loyalty, and marketing data ecosystem and serving the customer and marketing organization with actionable analytics to support delivering top-line sales and productivity improvements. * Developing a culture of innovation and experimentation and encouraging two-way door initiatives that address customer needs. * Owning annual planning for the product portfolio and representing the team in discussions with executives. * Owning the user experience (UX) and setting the direction for the UX design of products within the product portfolio or strategic capability.* Defining processes and measurements for the team to effectively track development work and triage bugs of products in the product portfolio. * Partnering with relevant stakeholders and leading and owning the development of launch and go-to-market plans of products within the product portfolio or strategic capability. * Identifying issues and blockers that may delay the launch or impede the success of products in the product portfolio or strategic capability, communicating to leadership, assessing alternatives to resolve, and taking action to resolve.* Ensuring customer and business goals remain aligned with identified customer needs; setting the strategy for customer engagement and leading its execution. * Engaging with internal and external thought leaders to drive product leadership within the portfolio. * Leading and owning operational product strategy of the portfolio or strategic capability and ensuring alignment with other portfolio owners. * Facilitating an understanding among the team of broader organizational goals and the role each team plays; auditing team goals and being accountable for product portfolio performance against broader organizational goals.* Leading a team in support of achieving the company's mission. Managing performance and fostering an inclusive environment to help associates achieve their potential. * Leveraging data and analytics to provide competitive analysis, drive decision-making, assess the health and effectiveness of assigned products and related P&L impacts, and deliver recommendations to key stakeholders. * Developing and presenting communications, frequently to senior leadership, communicating the desired message, at the appropriate level, for the right recipient.* Monitoring technology trends and anticipating their impact on the product roadmap; leveraging this understanding to drive innovation. * Collaborating with the broader product and technology management community to understand dependencies and create a community of practice. Essential Qualifications* 12 years of experience in software engineering, data science, and/or product management* 7 years of direct team leadership experience across software engineering, product management, or data science* Prior experience in marketing, customer, and retail media networks analytics, building, deploying, and operationalizing highly scalable, resilient, and critical data technology solutions solving business problems in a product model* Bachelor's degree in business, technology, or related field (or equivalent work experience in lieu of degree)Preferred Qualifications* Experience working with software development teams to launch online products* Experience with large-scale order management and inventory systems* Experience with customer relationship management systems* Master's degree in business administration or similar advanced degreeWhat We Offer* Competitive salary range: $179,000.00 - $340,100.00 annually* Opportunity to work with a dynamic and innovative team* Collaborative and inclusive work environment* Professional development and growth opportunities* Comprehensive benefits package, including medical, dental, and vision insurance* 401(k) matching program* Paid time off and holidays* Flexible work arrangements, including remote work optionsAboutOur CultureAt blithequark, we value diversity, equity, and inclusion.We believe that a diverse and inclusive workplace is essential to driving innovation and success. We are committed to creating a culture that is welcoming and inclusive of all employees, regardless of their background, identity, or experience. Equal Employment Opportunityblithequark is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.If you are a motivated and experienced professional looking to join a dynamic team and drive business growth through data-driven insights, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! NoteThis job posting is subject to change and may be updated at any time. blithequark is an equal opportunity employer and welcomes applications from diverse candidates.