[Remote] Work-from-Home Customer Support – Spanish Speaking
Note:The job is a remote job and is open to candidates in USA. TalentPop App is seeking a Spanish-English Customer Support Representative to join their global team. The role involves responding to customer inquiries, providing guidance, and ensuring customers feel supported and valued in both Spanish and English. Responsibilities• Respond to customer inquiries in Spanish and English via chat, email, and calls• Offer step-by-step guidance to resolve technical or order-related issues• Keep accurate records of customer interactions• Share insights from customer feedback to improve our products and processes• Work closely with a friendly, supportive remote teamSkills• 1+ year of remote/online experience in customer service or a similar role.• Excellent written and verbal communication skills. • Calm and solution-focused under pressure. • Fluent in Spanish and English. • A laptop or desktop with an i5 processor or better• High-speed internet (15 Mbps or faster for both upload and download speed)• A quiet workspace for calls• Experience with bilingual customer support is an advantage. • Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus. • Familiarity with E-Commerce and CRM systems is a plus. Benefits• Paid time off for rest and recharge• Monthly health stipend• Bonuses based on performanceCompany Overview• It was founded in undefined, and is headquartered in, with a workforce of 201-500 employees.Its website is Apply tot his job