Remote Ux Researcher jobs – Senior Usability & User Experience Researcher (Remote) – Cape Girardeau, Missouri – Full‑Time – $95k‑$130k – Mixed‑Methods, Qualitative & Quantitative, Remote Collaboration

TITLE:Remote Ux Researcher jobs –Senior Usability & User Experience Researcher (Remote) – Cape Girardeau, Missouri – Full‑Time – $95k‑$130k – Mixed‑Methods, Qualitative & Quantitative,Remote Collaboration --- Who we are We’re a fifteen‑person product studio based out of Cape Girardeau, Missouri but operating entirely remotely. Over the past 18 months we’ve grown our SaaS platform from a single‑digit user base to more than 250,000 active monthly users spread across North America, Europe, and APAC.Our customers use the tool to manage complex workflows—think supply‑chain planning, field service scheduling, and compliance reporting. Because every feature has to work the same way for a dispatcher in a warehouse in Cape Girardeau and a remote contractor logging in from a mountain cabin, the quality of our user‑experience research has become the single biggest lever for both retention and revenue. In the last quarter alone, research‑informed design tweaks lifted our Net Promoter Score by 7 points and reduced churn by 3.2 %.Why this role exists now We’re about to launch a brand‑new analytics module that lets power users create custom dashboards, set alerts, and share insights across teams. The product team has already built the wireframes; the engineering squad has the APIs ready. What’s missing is a systematic, remote‑first research program that validates the mental models of our diverse user base before we ship. That’s why we need a senior UX researcher who lives for the “aha” moment when a user’s pain point is articulated in their own words, and who can translate those findings into concrete design recommendations, prioritised backlog items, and measurable product outcomes.What you’ll do (day‑to‑day) 1. Scope & plan investigations – Work with product managers, engineers, and the design lead in Cape Girardeau, Missouri to define research questions, select methodologies (moderated remote usability testing, diary studies, surveys, analytics reviews), and build a timeline that respects our two‑week sprint cadence. 2. Recruit & engage participants – Leverage our existing panel of 4,500 users and partner with external recruiting firms to secure participants that match our personas (field technicians, compliance officers, senior analysts).You’ll own the consent process, incentive budget ($12 k per quarter), and communication cadence. 3. Run remote sessions – Conduct 8‑12 moderated sessions per sprint using Lookback.io and Zoom, capture screen recordings, think‑aloud commentary, and post‑session debriefs. For unmoderated quantitative tests you’ll set up Maze and UserTesting.com experiments, targeting a minimum of 200 completed tasks per release. 4. Analyse & synthesize – Clean raw data in Dovetail and export coding sheets to SPSS or R for statistical testing (t‑tests, chi‑square).You’ll also create affinity maps in Miro, generate journey diagrams in Figma, and build executive‑level dashboards in Tableau that tie findings to product metrics (conversion, time‑on‑task, error rates). 5. Communicate insights – Draft research reports (4–6 pages) and deliver live presentations to cross‑functional squads in Cape Girardeau, Missouri and beyond. You’ll create “research playbooks” in Notion that capture recurring usability patterns, and you’ll maintain a living backlog of design recommendations in Jira, with clear acceptance criteria and impact estimates.6. Partner on experimentation – Work hand‑in‑hand with the product analytics team to set up A/B tests for design changes, using Optimizely to measure lift on key success metrics (e.g., 5 % increase in task completion). 7. Mentor & grow the practice – Guide the junior researcher on the team (currently a 2‑year‑old role) and help shape our remote research SOPs, covering everything from participant screening to GDPR‑compliant data handling. The team you’ll join - Product Lead (based in Cape Girardeau, Missouri) – Manages roadmap, defines OKRs, and tracks feature adoption.- Design Lead (remote, based in Austin, TX) – Crafts UI components in Figma, iterates UI patterns based on research. - Engineering Manager (in Cape Girardeau, Missouri) – Oversees a squad of six backend engineers (Node.js, PostgreSQL) and two front‑end developers (React). - Data Analyst (remote, based in Denver, CO) – Supports you with quantitative analysis and dashboard creation. Our squad size is 12 core members, with a 30 % increase in headcount projected for the next year as we expand into new verticals.Tools you’ll be using every day - Lookback.io –Remote moderated testing, video capture. - UserTesting.com – Unmoderated usability studies at scale. - Maze – Rapid prototype validation and quantitative metrics. - Dovetail – Tagging, synthesis, and research repository. - Miro – Collaborative affinity mapping and journey mapping. - Figma – Wireframes, high‑fidelity mockups, interaction prototypes. - SPSS & R – Statistical analysis and hypothesis testing. - Tableau – Executive dashboards linking research to business outcomes.- Jira & Confluence – Backlog management, documentation, and sprint planning. - Notion – Knowledge base, playbooks, and research archive. - Slack – Real‑time chat with the product crew; we have a dedicated #ux‑research channel. How we measure success - Insight‑to‑implementation ratio – At least 70 % of actionable findings become a ticket in the product backlog within the next sprint. - Impact on key metrics – Post‑release, research‑driven changes should drive a minimum 4 % lift in task success rate or a 5 % reduction in error frequency (tracked via Mixpanel).- Participant satisfaction – Net promoter score of 8+ from study participants (measured via post‑session surveys). - Knowledge sharing – Quarterly “research roundup” presentation reaches 100 % of the product team; we log at least three new playbook entries per quarter. Who you are - Experience – 4‑7 years of professional UX research (B2B SaaS, enterprise tools, or similar). You have a portfolio that demonstrates end‑to‑end study design, from recruitment to insight delivery, and you can point to concrete business outcomes you influenced.- Methodological depth – Comfortable with both qualitative (contextual inquiry, usability testing, interviews) and quantitative (surveys, analytics, statistical testing) approaches. You know when a 5‑minute survey is enough and when you need a deep ethnographic dive. - Technical fluency – You can work with product managers and engineers, understand API flows, and feel comfortable reading a React component tree to spot usability friction points. - Remote‑first mindset – You’ve run studies with participants across time zones, manage asynchronous feedback loops, and can keep stakeholder communication clear without face‑to‑face meetings.- Storytelling skill – You can turn a spreadsheet of raw data into a narrative that resonates with both designers and CEOs. Your reports include vivid user quotes, concrete personas, and clear recommendations. - Empathy – You genuinely care about the people behind the metrics, and you can spot bias, accessibility gaps, and cultural nuances in a single session. What we offer -Compensation – $95k – $130k base salary, dependent on experience, plus quarterly performance bonus (up to 12 %). - Benefits –Comprehensive health, dental, and vision plans; 401(k) match up to 4 %; paid parental leave (12 weeks); flexible PTO (unlimited).-Remote work support – Home‑office stipend ($1,500 one‑time) for ergonomic chairs, monitors, and internet upgrades; reimbursed coworking space usage in Cape Girardeau, Missouri if you ever want to meet the team in person. - Learning budget – $2,000 per year for conferences, books, or certifications (e.g., NN/g, UXPA). - Culture – Weekly “Coffee & Canvas” virtual meetups where we sketch user journeys together; quarterly off‑site retreats in Cape Girardeau, Missouri (last year we hiked the local hills and cooked a communal dinner).> “I still remember the first time we watched a field technician struggle to locate the ‘Submit Report’ button on a mobile screen. The look on his face was a mix of confusion and frustration, and that moment sparked a three‑month redesign that cut the task time in half. That’s why I love research—it turns a single human moment into a product‑wide improvement.” –Senior Product Lead, Cape Girardeau, Missouri 1. Portfolio – Submit a link to a publicly accessible research portfolio (PDF, Behance, or personal site).Include at least two case studies that show the full lifecycle and measurable impact. 2. Resume – Highlight tools, methods, and any quantitative results you drove (e.g., “Reduced onboarding time by 22 % through usability testing”). 3. Cover letter – Share a brief story (150‑200 words) about a research insight that changed a product direction and why it mattered to you. Send all materials to [email protected] with the subject line “Remote Ux Researcher – Cape Girardeau, Missouri”. We’ll review submissions within five business days, schedule a 30‑minute “getting‑to‑know‑you” call, then move to a 90‑minute live research critique with the design lead, followed by a final interview with the product lead and engineering manager.Our commitment to equity We’re an equal‑opportunity employer. Our hiring decisions are based solely on merit, experience, and alignment with the role. We welcome applicants of all backgrounds, identities, and abilities. If you need accommodations at any stage of the interview process, let us know and we’ll arrange them promptly. --- If you’re a curious, data‑driven researcher who enjoys turning user stories into actionable product strategy, we’d love to hear from you. Join us in Cape Girardeau, Missouri, and help shape a product that millions of people will use—remotely, responsibly, and with confidence.Apply tot his job