[Remote] Mobile Developer Support Engineer (React Native)

Note:The job is a remote job and is open to candidates in USA. Scandit is a company that empowers people through technology, enhancing efficiency across various industries. They are seeking a Mobile Developer Support Engineer to provide technical support for developers integrating with their SDK, ensuring a smooth developer experience and supporting the success of their product. Responsibilities• Respond to Developer Inquiries: Be the first point of contact for technical support questions, especially related to our SDK for React Native• Triage & Troubleshoot: Investigate issues, guide developers through debugging steps, and escalate complex problems to engineering when needed• Maintain Support Resources: Help improve and update FAQs, internal tools, and technical documentation to streamline future support• Assist During High-Priority Incidents: Step in confidently during urgent support needs, coordinating with internal teams and communicating clearly with customers• Grow Technical Knowledge: Learn progressively more about our platform, with an emphasis on expanding into React Native and mobile frameworks over timeSkills• You prioritize the customer experience and have a customer-centric mindset• You possess strong analytical and problem-solving skills• You have experience working with complex React Native applications• You hold a Bachelor's or Master's degree in Engineering, Computer Science, or have equivalent practical experience• You are familiar with mobile and web technologies in general and are willing to learn• You have excellent English communication skills, both oral and written• You can work independently with a high degree of autonomy• Ideally, you have experience in mobile development for both iOS and Android• Experience working with other mobile development frameworks or native iOS/Android is a plus, but we also value willingness to learn and growBenefits• We are certified as a “Great Place to Work” in 10 countries!• An attractive individual equity plan in a high growth company• Smart, people-first culture• Flexible, office, hybrid or home working• Innovation hackathons• Global team outings• Festive/end of year all company celebrations• Your birthday off• Learning and development opportunities• Mentoring programs• Top notch tech pack to enable you to do your most productive work• Brand new optimized-for-hybrid working HQ in Zurich as well as local offices in hotspots London, Tampere, Warsaw and Tokyo• As well as specific benefits related to the location you are joiningCompany Overview• Scandit is a technology platform that offers smart data capture and barcode scanning software solutions for its users.It was founded in 2009, and is headquartered in Zürich, Zurich, CHE, with a workforce of 201-500 employees. Its website isCompany H1B Sponsorship• Scandit has a track record of offering H1B sponsorships, with 2 in 2023, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job