[Remote] Instructional Designer, Temporary 9-Month Position

Note:The job is a remote job and is open to candidates in USA. The Travel Corporation is committed to enriching lives through travel, and they are seeking an Instructional Designer for a temporary position. This role involves designing, developing, and delivering impactful training programs for contact center agents, ensuring the training content is accurate and aligned with business goals. Responsibilities• Design and develop CET training materials including lesson plans, facilitator guides, learner resources, and digital content• Create engaging content that supports knowledge retention, hands on practice, and confident application on the phones• Partner with product owners to gather SME input, validate content accuracy, and ensure training reflects current business processes• Facilitate live training sessions for agents, both virtual and in person• Lead train the trainer sessions for the global training teams, ensuring smooth transfer of knowledge and consistent program delivery• Collaborate with Training Managers to schedule sessions, integrate new modules into new hire training, and support practice activities• Adjust and refine training based on feedback from trainers, leaders, and agents to ensure ongoing quality and effectiveness• Partner with Continuous Improvement to capture process updates and incorporate changes into training materials• Maintain alignment between business operations, product updates, and all CET learning content• Contribute to a culture of continuous learning and improvement across the Training ecosystemSkills• Strong background in instructional design, curriculum development, and adult learning theory.• Proven experience facilitating virtual and in person training sessions. • Ability to translate complex product and process information into clear, digestible training materials. • Experience working with SMEs to gather requirements and validate content accuracy. • Ability to manage multiple workstreams, timelines, and stakeholder groups. • Strong communication skills and comfort partnering across teams and time zones. • Experience in contact center environments or similar operational settings is an advantage.• Experience creating customized training for cloud-based contact center platforms (e.g., Genesys CCaaS) is a plus. Company Overview• Worldwide travel expert, with 40 sales offices and 10,000 team members, 2 million customers annually to over 70 countries. It was founded in 1920, and is headquartered in Cypress, California, USA, with a workforce of 5001-10000 employees. Its website is Apply tot his job