[Remote] Enterprise Customer Success Manager (US time zone)

Note:The job is a remote job and is open to candidates in USA. VictoriaMetrics is the company behind a popular open-source, high-performance time-series database and monitoring solution. They are seeking a Customer Success Manager to uncover growth opportunities among current clients, ensuring successful product usage, customer retention, and overall satisfaction. Responsibilities• Collaborate with the sales and support team to guarantee a seamless transition and onboarding process for new clients.• Effortlessly manage the entire sales process to identify and capitalize on expansion opportunities within existing accounts. • Analyze usage patterns to identify potential renewal challenges and enhance user engagement. • Focus on the highest retention for existing logos. • Expand business development globally. • Collaborate with the engineering, marketing, and sales teams to ensure cohesive operations. • Build trusting relationships with clients to benefit both parties. • Conduct demos and PoCs with our Tech team representatives.• Measure, analyze, and improve sales metrics. Skills• You are a highly motivated and attentive to detail communicator, excelling in building lasting relationships. • You have 3+ years of Enterprise Customer Success B2B experience in open-source/open-core/freemium companies. • You are focused on delivering superior value with a customer-focused mindset. • You are skilled in negotiating contracts independently, enhancing upselling and cross-selling chances. • You are capable of adapting to multiple demands, shifting priorities, ambiguity, and rapid change.• You are experienced in carrying a quota, with a proven track record of success. • Experience in NoSQL data technologies or other modern data platforms• Experience in selling enterprise management solutions (Systems Management, Cloud Management, log analytics, APM, Network Monitoring)Benefits• Good salary and bonuses• Remote work model• Flexible working hoursCompany Overview• We make monitoring simple & reliable for everyone - with open source time series database & monitoring solutions It was founded in 2018, and is headquartered in San Francisco, California, USA, with a workforce of 11-50 employees.Its website is Apply tot his job