[Remote] Cloud Solution Architect - AI Biz Solutions | Teams Converged Comms

Note:The job is a remote job and is open to candidates in USA. Microsoft is a global leader in technology and customer success solutions. The company is seeking a Cloud Solution Architect specializing in AI Business Solutions and Microsoft Teams to enhance collaboration and streamline communications for customers. This role involves deploying Teams Rooms, supporting Teams Phone implementations, and delivering technical workshops to ensure optimal user experiences. Responsibilities• Deploy and manage Microsoft Teams Rooms (MTRs) across various environments, ensuring optimal configuration, performance, and user experience• Support Teams Phone implementations, including Direct Routing, Operator Connect, Auto Attendants, Call Queues, and PSTN integrations• Conduct network readiness assessments and troubleshoot call quality issues using dashboards and telemetry tools• Provide guidance and support for Teams core features such as chat, channels, meetings, file sharing, and collaboration workflows• Collaborate with customers to understand business needs and translate them into scalable Teams-based communication solutions• Deliver technical workshops and training sessions focused on Teams Phone, MTR deployment, and Teams usage best practices• Assist in licensing, configuration, and customization of Teams and related Microsoft 365 services• Document best practices, troubleshooting guides, and reusable deployment templates for internal and customer use• Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting.Examine possible workarounds and escalations as required• Set an example of excellence as a Microsoft representative, enhancing the company's image and reputation through your credibility, preparation, commitment, and first-class delivery• Demonstrate strong leadership and communication skills; ability to develop strategic on-going customer relationships, gain trust and respect for the company. Engineers must also possess strong technical writing, presentation and training skills• Enjoy teamwork and actively contribute to their peer group as well as our customer account teams• Communicate at all levels from CIO to the technical staff on the ground• Work with and lead Partner Customer Engineers and Supplier Delivery ManagersSkills• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.These requirements include, but are not limited to the following specialized security screenings: Citizenship & Citizenship Verification:This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience• 4+ years experience working in a customer-facing role (e.g., internal and/or external)• 4+ years experience working on technical projects• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)• Proven experience with Microsoft Teams Phone, including Direct Routing, SBCs, and telephony infrastructure• Hands-on expertise with Microsoft Teams Rooms (MTRs), including Android and Windows-based deployments• Strong understanding of network dependencies for Teams media flows, including firewall, IP routing, and QoS• Understanding and support experience on different meeting/conferencing options within Teams• Troubleshooting experience on Media Quality within Teams environment• Troubleshooting knowledge & skills on different Teams component, client/MTR• Understanding on LAN/WAN/IP technology• Understanding and application of security aspects of network and communication solutions, such as proxy/firewall• Experience in the enterprise customer arena• Experience in compliance, data retention• Passion for new innovative technology and drive customer transformation• Ability to communicate with a variety of different audiences and strong presentation skills• Ability to effectively recognize and adapt to change and in constant learning mode• Ability to explain complex topics in ways that can be understood by technical and business decision makers• Face-to-face customer engagement skills• Excellent written, oral and presentation skills• Degree qualification or equivalent experience• Understanding of ITIL/Service Management• Committed and curious about new innovative technology and drive customer transformation• Demonstrate effective balance between business and technical acumen• Ability to effectively recognize and adapt to change• Ability to deliver presentations and discuss complimentary products at a solutions level• Ability to handle customer critical issues and work in difficult situations• Prefer five or more project experiences• Deep familiarity with Microsoft Teams as a platform, including chat, channels, meetings, collaboration tools, and administrative controls• Proficiency in Microsoft 365 services (Exchange, SharePoint, Azure AD) and PowerShell scripting• Experience with troubleshooting tools and workflows for Teams devices and call quality• Strong analytical, problem-solving, and organizational skills• 5+ years' experience in architecture designs, deployment, troubleshooting, technology management• Self-reliant and strong team player, working in a fast-paced environment where technology and customers' requirements can change regularly• Understanding of Microsoft's Modern IT Architecture and Strategy• PowerShellScripting experience• Deep understanding in Teams architecture• Deep troubleshooting skills with Teams• Designing & implementing services of Teams• Teams deployment• Experience in assessing Microsoft Teams health checks of existing solutions, provide best practice recommendations, guidance on clients, supporting customers on their operations in Teams environments which includes change, release, performance, and availability management• Microsoft Certified: Teams Administrator Associate• Microsoft Certified: Collaboration Communications Systems Engineer Associate• Microsoft Teams Rooms Certified Systems & Devices (via Microsoft Teams Device Certification Program)Company Overview• Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.It was founded in 1975, and is headquartered in Redmond, Washington, USA, with a workforce of 10001+ employees. 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