Remote Client Success Manager

About Sactown VideoWe're a fast-growing video marketing agency specializing in high-converting Meta ad campaigns for home service businesses. Our mission is simple: create video ads that actually drive results, not just views. With hundreds of thousands in ad spend managed and proven client success stories, we're building something special in the Sacramento & Folsom market. The OpportunityWe're looking for a Client Success Manager who wants to take ownership and drive real impact. This isn't just account management – you'll be leading our entire client fulfillment operation, managing a team of 4, and making strategic decisions that directly affect our growth.What makes this role unique:• Own the entire client journey from onboarding to campaign optimization• Lead a team including EA, 2 video editors, and videographer• Direct partnership with CEO on business strategy• Professional development opportunities and conference budgetWhat You'll Do• Lead Client Onboarding: Guide new clients through our comprehensive setup process• Manage Meta Ad Campaigns: Optimize performance, troubleshoot issues, drive results• Team Leadership: Direct Executive Assistant, editors, and videographer for seamless project delivery• Strategic Decision Making: Make final approvals on campaigns, scripts, and client strategies• Client Relationships: Conduct weekly check-ins, manage expectations, ensure satisfaction• Process Optimization: Improve our fulfillment systems using tools like GoHighLevel, Monday.com, and Meta Ads ManagerWhat You Bring• 3+ years client-facing experience (agency or in-house)• Technical proficiency with digital marketing platforms (Meta Ads Manager, GoHighLevel, project management tools)• Leadership skills – you'll manage a team and make strategic decisions• Problem-solving mindset – clients will look to you when things go wrong• Communication excellence – you'll be the face of our company to clients• Entrepreneurial spirit – we're growing fast and need someone who thrives in that environmentBonus points for:• Experience with video marketing or production• Home services industry knowledge• Meta advertising certificationWhat We Offer• Competitive salary: DOE• Performance bonuses: Up to $10,000 based on client retention and satisfaction• Professional development budget for training and conferences• Flexible schedule: 100% remote work• Growth opportunity: Be part of a small, growing team with real advancement potential• Direct CEO partnership:Your ideas and decisions matterReady to Join Us?This role is perfect for someone who wants to take ownership, lead a team, and directly impact business growth. You'll work with cutting-edge video marketing campaigns while building lasting client relationships. To Apply: Send your resume and a brief note about why you're excited about this opportunity go to work.sactownvideo.com and fill out the application. Job Type: Full-timePay: $2,000.00 - $4,000.00 per monthWork Location:Remote Apply tot his job