Manager, Human Capital
About the position Responsibilities • Lead a team of Human Capital Generalists to meet business partner and employee relations needs. • Understand key business initiatives and goals for supported business units. • Identify gaps and propose changes to mitigate risks. • Deliver human capital solutions to challenges affecting business success. • Develop trusted advisor relationships with key leaders at multiple levels. • Act as the ultimate point of contact for escalated human capital issues. • Participate in corporate-wide human capital initiatives requiring a human capital perspective. • Ensure compliance with TTEC's processes and tools. Requirements • Extensive experience in leading Human Capital functions. • Strong service delivery background in a global outsourcing environment. • Experience with Shared Services tools including HRIS (SAP, Workday, Oracle, Success Factors) and ATS. • Ability to implement operational excellence methodologies and design tools for process improvement. • Quantitative and qualitative analytical skills with expertise in utilizing data to enhance services and employee experience. • Strong knowledge of multiple Human Capital disciplines and labor laws. • Effective communication skills at all organizational levels. • Strong leadership presence with a proven track record in driving transformations in Human Capital. • Minimum of 10 years of Talent Acquisition and Human Capital experience. • Minimum of 5 years of management experience in Talent Acquisition and Human Capital in IT/ITES/Enterprise Services domain. • Post-Graduate/Masters Degree in Human Resources Management. Benefits • Annual incentive program • Medical, dental, and vision insurance • Tax-advantaged healthcare accounts • Financial and income protection benefits • Paid time off (PTO) and wellness time off • Tuition reimbursement and access to free online courses Apply tot his job