Manager, Customer Onboarding Transformation at blithequark

Are you a visionary leader with a passion for driving strategic transformations and empowering teams to achieve exceptional results? Do you thrive in fast-paced, dynamic environments where innovation and collaboration are key? If so, we invite you to join blithequark as our next Manager of Customer Onboarding Transformation. In this pivotal role, you will lead the evolution of our onboarding function into a proactive, outcome-focused growth engine, leveraging AI and a "book-of-business" approach to accelerate time-to-value, drive revenue retention, and position our onboarding representatives as strategic advisors. About blithequark blithequark is a cutting-edge, AI-first marketing platform that empowers teams to automate their campaigns with AI agents that imagine, activate, and validate. Our platform is designed to free marketers from step-by-step workflows and unlock limitless ways to orchestrate their marketing. With AI, goal-based automation, and 950+ app integrations, agencies, marketers, and owners can build cross-channel campaigns in minutes – fine-tuned with billions of data points to drive real results for their unique business. The Opportunity As our next Manager of Customer Onboarding Transformation, you will be at the forefront of a critical strategic transformation, partnering directly with leadership to evolve our onboarding function into a proactive, outcome-focused growth engine. You will lead a high-performing team by upskilling managers and representatives, emphasizing consultative behaviors, value mapping, and milestone coaching. You will also implement new technologies and processes, such as Totango for improved visibility and milestone tracking, and leverage AI to enable seamless handoffs and call preparation. Key Responsibilities * Lead a strategic transformation by driving our onboarding process to a globally consistent, outcome-focused, and strategic model * Mentor and develop a high-performing team by upskilling managers and representatives, emphasizing consultative behaviors, value mapping, and milestone coaching * Implement new technologies and processes, such as Totango for improved visibility and milestone tracking, and leverage AI to enable seamless handoffs and call preparation * Define and monitor KPIs by establishing and tracking key performance indicators to measure the effectiveness of the onboarding program * Collaborate cross-functionally with key partners in Marketing, Product, HR, and Enablement to ensure the onboarding vision aligns with broader company goals and to successfully execute strategic initiatives * Work on a hybrid schedule, coming into the office 1-2 days per week to collaborate with your team and key stakeholders The Ideal Candidate We are seeking a seasoned leader with a proven track record of leading Customer Success teams, preferably in a SaaS environment. The ideal candidate will bring: * 3+ years of experience in leading Customer Success teams, preferably in a SaaS environment * A proven track record of leading and managing customer-facing teams through significant organizational change * An innovator who is not afraid to challenge the status quo and introduce a fresh, impactful approach to onboarding * Prior experience in a high-growth technology company where you've leveraged technology, particularly AI, to improve efficiency and strategic impact * A strong ability to define and implement data-driven strategies and performance metrics that directly impact customer outcomes * Exceptional collaboration and communication skills, with a proven ability to work effectively with cross-functional teams to achieve a shared vision * A passion for shifting mindsets from "task-oriented" to "outcome-oriented," with a proven ability to develop talent for the future Work Environment and Company Culture blithequark is a global multicultural company that is proud of its inclusive culture, which embraces diverse voices, backgrounds, and perspectives. We believe our diversity is what empowers our innovation and success. Our company culture is centered on collaboration and innovation, and we prioritize employees' well-being and professional growth. Compensation and Benefits We offer a comprehensive benefits package, including: * Comprehensive Health & Wellness: Top-tier benefits package that includes a fully-covered High Deductible Health Plan (HDHP), complimentary access to telehealth services, and a free subscription to Calm * Growth & Development: Access to LinkedIn Learning, professional development programs, and career growth opportunities in a fast-growing organization * Generous Paid Time Off: Recharge and take the time you need to maintain work-life balance with open PTO * Total Rewards: Generous 401(k) matching with immediate vesting, quarterly perks with commuter and lunch benefits for hub-based employees or a stipend for remote workers, and a four-week paid sabbatical with bonus after five years * Collaborative Culture: Work alongside brilliant, passionate colleagues in an environment that values innovation, teamwork, and mutual support Equal Opportunity Employer blithequark is an equal opportunity employer. We recruit, hire, pay, grow, and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law. If you are a visionary leader with a passion for driving strategic transformations and empowering teams to achieve exceptional results, we invite you to apply for this exciting opportunity. Please through the link below.