LIVE CHAT AGENT/CUSTOMER SUPPORT AGENT

As a Live Chat Agent, you’ll serve as the first point of contact for customers seeking assistance via live chat, email, or other messaging platforms. Your goal is to provide fast, accurate, and helpful responses while maintaining a professional and friendly tone. This is a fully remote role that requires strong communication skills, tech-savviness, and a customer-first mindset. Key Responsibilities:Respond to customer inquiries via live chat, email, or ticketing systems in real-timeResolve product or service issues quickly and effectivelyProvide accurate information regarding company products, services, orders, and policiesEscalate complex issues to the appropriate internal departments when neededDocument customer interactions in CRM or support softwareMaintain service level targets for response and resolution timesStay up to date on product knowledge, company updates, and support proceduresQualifications:High school diploma or equivalent; associate’s or bachelor’s degree a plus1+ year of customer service or live chat support experience (preferred)Excellent written communication skills with a professional and friendly toneStrong multitasking ability—comfortable managing multiple chats at onceFamiliarity with customer support tools (e.g., Zendesk, Intercom, LiveChat, Freshdesk, or similar)Reliable high-speed internet connection and a quiet work environmentAbility to work independently and stay organized in a remote settingSoft Skills:Empathy and patience when dealing with customer concernsActive listening and problem-solving skillsPositive attitude and willingness to helpStrong attention to detail and accuracyTeam player mindset with the ability to work autonomouslyWork Environment:100% remoteShifts may include evenings, weekends, or holidays (depending on business hours)Must be available for scheduled training sessions and team meetingsBenefits:Competitive hourly rate or salaryFlexible work schedule (varies by role)Paid training and development opportunitiesWork-from-home stipend (if applicable)Supportive and collaborative virtual team environment Apply tot his job