Legal Operations Leader (Remote)

Motor Team Leader - UKReserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. About the RoleAs a Claims team leader at Reserv, you will be responsible for a team of claims professionals managing claims in your experienced line of business. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance.You will serve a critical role with the team, the customers, and the client. The high-performing team you will manage will service several clients as part of our Core Team. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills, and a foundational understanding of claims with experience handling and managing a team of individuals. Who You AreHighly motivated and growth-orientedSubject matter expert.You have deep technical and subject matter experience in the world of commercial claims, including coverage and litigation. Tech-oriented. You are excited by the prospect of building a tech-driven claims organisation while delivering an excellent service and have proven results leveraging technology and analyticsPassionate claims professional who cares about their team, the customer, and their experienceEmpathetic leader. You exercise empathy and patience towards everyone you interact with, promoting the 'Reserv Way' and values to your team and peers.Sense of urgency - at all times. That does not mean working at all hoursCreative. You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problemsCurious. You want to know the whole story so you can make the right decisions early and be decisive when it counts. Problem solver. You have the ability to take a 'deep dive' into the operational workings of your team, whilst staying focused on the big pictureAnti-status quo. You don't just wish things were done differently, you action on itCommunicative.You are comfortable with and understand the importance of phone communications throughout the claims process and can tailor your internal communication to work effectively with a wide range of stakeholders. And did we mention, a sense of humour, claims are hard enough as it is. What We NeedReporting to the team manager you will manage the day to day operations of a team of motor adjusters managing a mix of accountsLooking after your own caseload and overseeing larger losses and contentious casesBe consistently dependable in achieving or exceeding goals and overcoming obstaclesImplement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recoveryMonitor and analyse claims data to identify trends, patterns, and areas for process improvementAlign team with client and customer expectations of the claims processServe as a resource for escalated claimsResponsible for accuracy and adequacy of all aspects of claim reservingWorking with the team managers to develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirementsFoster a positive work environment, promote teamwork, and encourage professional growth and developmentExecute on performance management; attract, hire, retain and provide high level of trainingCollaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issuesEstablish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representativesPrepare and present comprehensive claims reports, metrics, and analysis to internal stakeholders; proactively advise your manager on claim trends and loss mitigation strategiesRequirements• Chartered Institute Qualifications minimum of DIP CII or equivalent (we will consider those working towards or already in the role)• 10+ years in insurance claims management experience in multiple lines of business, preference for property, general liability and/or motor with bodily injury experience• 5+ years of management experience with a preference for experience managing in a remote environment• Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes• Demonstrated commitment to quality, accuracy, and attention to detail• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive informationBenefitsGenerous health-insurance packagePension plan with employer contributionsCompetitive holiday / leave policy in addition to bank holidays we want our employees fresh, healthy, happy, and energized!Industry Qualifications paid by us (after a qualifying period)Work from anywhere to facilitate your work-life balancebolthires laptop, large second monitor, and other quality-of-life equipment. Technology is something that should make your life easier, not harder! Additionally, we willListen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims roleWork toward reducing and eliminating all the administrative work from an adjuster roleFoster a culture of empathy, transparency, and empowerment in a remote-first environmentAt Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success.We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you! Reserv Apply tot his job