We're looking for a Technical Support Engineer to join our Customer Support team, working remotely with CrowdStrike customers globally. The ideal candidate will have experience in product technical support, excellent communication skills, and a customer-focused approach.
Requirements
- Experience in a Product Technical support role supporting Global enterprise customers.
- Outstanding oral and written communication skills.
- Customer focus. Analytical thinking and Logical troubleshooting aptitude.
- Proven experience in troubleshooting and diagnosing issues at the application and operating system level within either Windows, Linux or Mac environments.
- Understanding of operating system fundamentals including user and kernel space, memory management, shared libraries, file and network IO, Windows registry, software distribution, etc.
- Hands on experience using the tools and techniques to debug problems within either Windows, Linux or Mac environments.
- Experience working on one of the following specialization domains: SIEM/SOAR, Identity Management, or Cloud Technologies.
Benefits
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work CertifiedTM across the globe
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