Technical Support Analyst - Entry

Job title: Technical Support Analyst - Entry in Pueblo, CO at Pueblo County
Company: Pueblo County
Job description: Position SummaryUnder direct supervision, performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting and supporting PC hardware, operating systems, software applications, peripherals, audio/video equipment and smart phones for the entire organization as well as third party contracted organizations. Performs a variety of project tasks and requires good communication skills with the ability to work with end users diplomatically and skillfully to resolve IT related requests in a prompt and competent manner. Performs the full range of work assigned to this class and to work with some independence and initiative. At this level, work is rarely complex in nature. Handles normal recurring matter including deviations in the work on own, referring new and unusual matters or policy questions to others.IT SUPPORT TEAM:

• IN-PERSON POSITION/NO REMOTE & HYBRID WORK
• REQUIRED TO DO ROTATIONAL STANDBY SCHEDULE

This posting will close at midnight on June 2nd OR once we receive 40 applicants, whichever occurs first.****THIS POSTING MAY BE USED TO FILL MULTIPLE OPENINGS****What You Will Do

• Installs, maintains and troubleshoots hardware and software.
• Troubleshoots and configures client network connectivity.
• Installs, maintains peripherals.
• Configures and troubleshoots smart phones.
• Performs monitoring and problem resolution in network operations.
• Configuration and support of voice mail and electronic mail at the client level.
• Configures and installs computer workstations, peripherals and smart phones for all end users in the organization as well as third party contracted agencies.
• Enters and documents all pertinent data relating to the Work Order System as well as all other related IT processes.
• Assists in setup and programming of physical network connections from the workstation to the physical network access point.
• Diagnoses PC hardware, software and LAN technical malfunctions and provides repair or resolution.
• Researches new software and hardware products. Assists in providing inventory control for PC's and other computing equipment or supplies.
• Support of Office Productivity Applications at a moderate level.
• Administration of various network services, SMS, Surf control and all Comcast.DSL (independent) internet workstations.
• Generates various reports from a number of database's to obtain requested information needed for County business.
• Maintains various printers and scanners.
• Sets-up, configures, tests, maintains, operates and troubleshoots audio visual and technical equipment as necessary.
• Performs maintenance of the Mobile Command Unit as needed.

Performs training, maintenance and operation of the Public Safety Outdoor Warning and Emergency Alert System as needed.
Support of emergency management operations to include exercises and actual emergencies as needed. * Performs other duties as appropriate or necessary for performance of the job.What You HaveREQUIRED EDUCATION & EXPERIENCE: Option 1:

• High School Diploma or GED equivalency required and minimum of two years experience in PC computing in a LAN environment

Option 1:

• Associate's Degree and successful completion of courses in Computer Information Services or related field required and no experience

*Note: Any acceptable combination of related education, training, and experience that provides the required knowledge, abilities, and skills may be considered as a substitution.PREFERRED EDUCATION, EXPERIENCE & CERTIFICATION:

• Bachelor's Degree from an accredited college or university in a Computer Science or related field
• Experience with setting up, configuring, testing, maintaining, and troubleshooting audio, visual, and technical equipment
• A+ Certification

REQUIRED LICENSE:

• Valid driver's license at the time of application and a valid Colorado driver's license at time of hire

SPECIAL REQUIREMENTS:

• Must successfully pass background check
• Must be able to pass post job offer physical screening.

What Pueblo County Offers

• Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees

• Generous Vacation and Sick Leave Accrual

• Remote & Hybrid working opportunities - not applicable for this position

• County Retirement Program

• Autonomy to grow and find your career path with supportive leadership

• Truly inclusive and diverse environment

• Fitness Center (Historic Pueblo Courthouse Building)

EMPLOYEE BENEFITS SUMMARY
2025HOLIDAYS

• New Year's Day - January 1st
• Martin Luther King, Jr. Day - January 20th
• Presidents' Day - February 17th
• Memorial Day - May 26th
• Employee Appreciation Day Picnic - June 4th
• Juneteenth Day - June 19th
• Independence Day - July 4th
• Day before Labor Day - August 29th (Early Release at 12:00pm)
• Labor Day - September 1st
• Francis Xavier Cabrini Day - October 6th
• Columbus Day / Indigenous Peoples' Day - October 13th
• Halloween - October 31st (Early Release at 3:00pm)
• * Veteran's Day - November 11th
• * Day before Thanksgiving - November 26th (Early Release at 12:00pm)
• * Thanksgiving Day - November 27th
• * Day after Thanksgiving - November 28th
• * Christmas Eve Day - December 24th
• * Christmas Day - December 25th
• Day before New Year's Day - December 31st (Early Release at 12:00pm)
• One (1) Personal Day **
• One (1) Commission Appreciation Day ***

• = Regular Part-Time Employees who are scheduled to work on a 2025 Holiday will receive Holiday Pay for two (2) of the Holidays of their choice (marked with the single asterisk * above) as approved by their Elected Official or Department Director
• When a holiday falls on a Saturday, Friday will be celebrated as the County holiday
• When a holiday falls on a Sunday, Monday will be celebrated as the County holiday
• Personal Day **: Paid day off chosen by the employee and approved by their Elected Official or Department Director
• Commissioner Appreciation Day ***: Paid day off chosen by the employee and approved by their Elected Office or Department Director
• Elected Officials and Department Directors may vary these holidays based on the needs of their offices/departments.
• Early releases are at the discretion of the Elected Official or Department Director and may vary based on the operational needs of their offices/departments.
• All time off work taken by County employees for the days designated as Early Release shall be considered holiday time off for purposes "worked time" in determining Overtime in accordance with the Fair Labor Standards Act (FLSA).
• If an employee is absent the day preceding or following the holiday without prior approval, the employee will not be paid for the holiday

*** The above 2025 Holiday Schedule resolution number 24-215 was approved by the Board of County Commissioners on October 15th, 2024***DEPARTMENTS SCHEDULED TO WORK ON HOLIDAYS
Due to operational requirements, some employees will be required to work on holidays. The employee must take the holiday by the end of the month following the holiday at a date approved by their Elected Official or Department DirectorSICK LEAVE
Regular full-time employees accrue eight (8) hours per month with a maximum accrual of 960 hours.VACATION LEAVE

• Upon initial date of hire: earn eight (8) hours per month with a maximum accrual of 144 hours.
• After 5 years: earn twelve (12) hours per month with a maximum accrual of 216 hours.
• Ater 10 years: earn sixteen (16) hours per month with a maximum accrual of 288 hours.

RETIREMENT
All Regular Full-Time employees and Elected Officials are required to participate in the County Retirement Plan upon completion of one (1) month of continuous employment. A pre-tax deduction of 8.25% will be deducted from the employee's monthly pay.EMPLOYER MEDICAL CONTRIBUTION
Pueblo County's contribution toward the purchase of your benefit options on a tiered approach and based on which medical plan you elect.If Benefit Selections:

• Are greater than the employer contribution dollar amount, the difference is deducted from paycheck
• Are equal to the employer contribution dollar amount, there is no effect on pay
• Are less the employer contribution dollar amount, additional pay or cash back is not optional

MEDICAL INSURANCE - ANTHEM BLUE CROSS/BLUE SHIELD (optional)
HIGH DEDUCTIBLE HEALTH PLAN
Employee Only Employee + 1 Family
Plan Cost $747.00 $1,401.00 $1,933.00
Employer Contribution $776.00 $1,286.00 $1,742.00
Employee Contribution -$29.00 $115.00 $191.00LOW HMO
Employee Only Employee + 1 Family
Plan Cost $943.00 $1,818.00 $2,514.00
Employer Contribution $786.00 $1,311.00 $1,776.00
Employee Contribution $157.00 $507.00 $738.00HMO/Ded
Employee Only Employee + 1 Family
Plan Cost $907.00 $1,749.00 $2,417.00
Employer Contribution $783.00 $1,307.00 $1,770.00
Employee Contribution $123.00 $442.00 $647.00PPO
Employee Only Employee + 1 Family
Plan Cost $807.00 $1,556.00 $2,135.00
Employer Contribution $778.00 $1,296.00 $1,753.00
Employee Contribution $29.00 $260.00 $382.00DENTAL INSURANCE - AMERITAS (optional)Employee Only Employee + 1 Family
Plan Cost $27.00 $60.00 $91.00
Employer Contribution $7.00 $17.00 $25.00
Employee Contribution $20.00 $43.00 $66.00VISION INSURANCE - ANTHEM BLUE CROSS/BLUE SHIELD (optional)Employee Only Employee + 1 Family
Plan Cost $6.00 $12.00 $19.00
Employer Contribution $0.00 $0.00 $0.00
Employee Contribution $6.00 $12.00 $19.00Note: There is no Employer Contribution to Vision InsuranceLONG TERM DISABILITY - THE STANDARD (required)
Coverage pays 60% of your wages up to $4,800 with a 90-day waiting period.Your monthly cost = (monthly pay)/100 x 0.410BASIC LIFE AND AD&D BENEFIT (required)
Employees are required to purchase the basic option for $3.10, however, they may elect to purchase additional coverage.FLEXIBLE SPENDING ACCOUNT (optional)
This benefit allows you to pay for certain expenses (medical and/or dependent care needs) with "pre-tax" dollars. You specify the dollar amount you would like deducted from your monthly paycheck (minimum of $25), then when you incur an eligible expense, you pay it. Then you submit a claim form and original receipt for reimbursement.Note: According to IRS rules, any funds left in your FSA account(s) at the end of the year cannot be returned to you. They are considered "use or lose" funds.ADDITIONAL INSURANCES/BENEFITS (optional)

• Optional Life Insurance
• Spouse/Dependent Life Insurance
• Other Self-Funded Retirement Plans

*** These are post-tax benefits. ***For hiring related questions, please contact WPC - Workplace Policy & Compliance; HR Staffing at: [email protected]For benefits related questions, please contact TPS - Talent & People Services; HR Benefits at: [email protected]
Expected salary: $19.31 - 28.96 per hour
Location: Pueblo, CO
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