MUST BE BASED IN THE NYC, Austin or Salt Lake City-No Relocation
About Hatch
At Hatch, we’re revolutionizing customer service with AI that doesn’t just assist — it transforms how businesses engage with customers. Backed by Y Combinator and top-tier investors like Bessemer Venture Partners and NextView Ventures, we’re doubling revenue year over year and scaling rapidly. We’re building the future of AI-driven customer service — and we’re just getting started.
Role- Staff Software Engineer
As a Staff Engineer, you’ll join a team that’s pushing the boundaries of AI, systems design, and user experience. This role is for builders who think at scale, lead by example, and thrive in a fast-paced, high-growth environment.
About the Role
We’re looking for a Staff Engineer to lead the design and implementation of critical systems and services across our platform. This role requires a deep understanding of distributed systems, technical mentorship, and a product-minded approach to engineering. You will work closely with leadership to define our technical direction and execute on ambitious projects that move the business forward.
Key Responsibilities
Architect and build large-scale, high-performance backend systems that power Hatch’s AI platform.
Drive technical strategy and make foundational decisions that impact the long-term architecture of the product.
Collaborate with cross-functional teams including product, design, and AI/ML to deliver reliable, scalable solutions.
Mentor and coach engineers across the team, fostering a culture of technical excellence, ownership, and innovation.
Proactively identify opportunities to improve system reliability, observability, and performance.
Lead initiatives that span multiple teams and set the standard for engineering best practices.
Translate complex business needs into clean, scalable code and system designs.
What We're Looking For
8+ years of software engineering experience, including significant time as a senior/staff engineer.
Proven experience designing and scaling distributed systems in a production environment.
Deep expertise in one or more of the following: Elixir, Python, Go, or another backend language; experience with microservices is a plus.
Strong knowledge of cloud infrastructure (AWS, GCP) and modern DevOps practices.
Solid understanding of databases (PostgreSQL, Redis, etc.) and data architecture.
Experience working closely with or supporting ML and LLM-powered systems in production.
Familiarity with ML model inference, vector databases, prompt engineering, and API integrations for LLMs.
Excellent collaboration and communication skills — you bring others along and elevate those around you.
Product-oriented mindset — you care deeply about building systems that meet real user needs.
Experience mentoring engineers and leading technical projects or cross-team initiatives.
Nice to Have
Experience working in a fast-growing startup environment.
Contributions to open source or active participation in engineering communities.
What We Offer
Competitive salary and equity
Remote OR Hybrid work environment (3 days/week in our NYC office)
Medical, dental, and vision benefits
401(k) plan
Flexible PTO
Opportunity to build at the ground floor of a high-growth, mission-driven company
Not offering sponsorship
Why Hatch
Shape the future of AI-driven customer service
Build alongside founders and leaders who value speed, ownership, and ambition
Solve hard problems that impact real businesses and customers
Join a team of builders who care about great engineering, fast execution, and each other