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Role Description
As the Senior Manager of Managed Services Engineering, you will lead and oversee the Managed Services Engineering Team to drive financial, operational, and customer satisfaction targets.
- Provide strategic direction and vision for the Managed Services Engineering Teams within the assigned portfolio, driving alignment with company objectives and market trends.
- Work with other senior leaders throughout Managed Services and Professional Services to help develop and strengthen offerings.
- Cultivate and maintain strong relationships with clients, ensuring a deep understanding of their environments as well as their business needs.
- Lead, mentor, and develop a high-performing team of management and technical professionals, fostering a collaborative and inclusive work environment.
- Oversee the development, implementation, and enhancement of operational processes and procedures, ensuring alignment with industry best practices and standards such as ITIL.
- Drive a culture of continuous improvement within the team, leveraging key metrics and feedback mechanisms to identify areas for enhancement and implementing strategies to optimize service delivery.
- Manage operational costs, plan budgets, and drive cost optimization initiatives while ensuring the highest quality of service delivery.
- Collaborate closely with internal stakeholders including sales, product development, and professional services teams to drive synergy and alignment across departments.
- Establish performance metrics, monitor team performance, and provide regular reports and updates to senior management on key metrics, achievements, and areas for improvement.
Qualifications
- Bachelor's degree plus 10 years of experience in consulting or IT services delivery, with a proven track record of leadership and management, OR 14 years of experience in consulting or IT services delivery, with a proven track record of leadership.
- Extensive experience in process management and improvement, with a strong understanding of ITIL frameworks.
- Excellent leadership and team-building skills, with the ability to inspire, motivate, and develop high-performing teams.
- Exceptional communication skills, both oral and written, with the ability to effectively communicate complex technical concepts to a variety of audiences.
- Strong analytical and problem-solving abilities, with a demonstrated aptitude for strategic thinking and decision-making.
- Proven ability to build and maintain strong relationships with clients, vendors, and internal stakeholders.
- Experience in financial management, budgeting, and cost optimization.
- Willingness to travel as needed, up to 25% of the time.
- Experience with Networking, Collaboration, and Citrix technologies, including implementation, troubleshooting and optimization across enterprise environments, a plus.
Requirements
- Pay range: $137,000 - $190,360 depending on experience and skill set.
- Annual bonus target of 35% subject to terms and conditions of plan.
Benefits
Benefits overview: https://cdw.benefit-info.com/
Company Description
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada.
- A Fortune 500 company and member of the S&P 500 Index.
- Helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments.
- CDW is an equal opportunity employer.
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