Role: Solution Manager / Technical Account Manager (TAM)
Location: North America (Remote or Hybrid)
Function: Customer Success / Solutions Engineering
Reports to: Director, Customer Success / Head of Solutions Engineering
About Locus: At Locus, we are redefining logistics decision-making with deep-tech solutions that drive efficiency, consistency, and transparency across industries like retail and FMCG/CPG. Founded in 2015 by Nishith Rastogi and Geet Garg, Locus has evolved from a women’s safety geo-tracking app into a globally recognized logistics optimization platform.
Our technology has empowered enterprises such as Unilever and Nestlé to execute over a billion deliveries across 30+ countries. Guided by our commitment to innovation and sustainable growth, we transform complex supply chains into strategic growth enablers. Join us at Locus and be part of a team shaping the future of global logistics.
As a Solution Manager / Technical Account Manager (TAM) for the North America region, you will serve as the technical bridge between Locus and our strategic customers. You will own the end-to-end technical relationship post-sale, ensuring solution adoption, value realization, and long-term success for our enterprise clients.
This is a customer-facing role requiring strong technical acumen, problem-solving ability, and a deep understanding of enterprise SaaS implementations in supply chain, logistics, or transportation ecosystems.
Collaborate with Implementation and Product teams to ensure smooth onboarding and tailor solutions to customer-specific use cases.
Act as the single point of contact for technical needs and queries from key enterprise customers in NA.
Guide customers in adopting platform features and integrating new modules aligned to their business goals.
Proactively identify technical risks, troubleshoot issues, and coordinate with internal teams for timely resolution.
Represent customer needs internally by influencing product roadmaps and advocating for relevant enhancements.
Provide regular solution performance updates, usage insights, and optimization recommendations to client stakeholders.
Support Sales and Customer Success teams in identifying upsell opportunities by aligning technical possibilities with business needs.
6–10 years in a technical customer-facing role such as TAM, Solutions Engineer, or Implementation Manager in a SaaS/enterprise software environment.
Prior experience working with customers in logistics, transportation, or supply chain domains is highly desirable.
Strong grasp of APIs, cloud platforms, system integrations, and enterprise data workflows.
Ability to translate business requirements into scalable technical solutions.
Proven success in managing complex customer relationships with enterprise clients. Comfortable presenting to technical and non-technical stakeholders alike.
Excellent written and verbal communication skills with a structured, consultative approach.
Based in North America. Able to work with cross-functional global teams across time zones.
Shape how global enterprises automate logistics operations at scale.
Collaborate with a world-class team of engineers, solution experts, and product leaders.
Competitive compensation, benefits, and the flexibility to work remotely or from a regional office.
Originally posted on Himalayas
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