Service Director, Greater China

Job Description Summary

The Service Director Greater China is responsible for the overall management, performance, and strategic direction of Onshore wind service operations across China, Taiwan and Mongolia. This role oversees all resources, logistics, and maintenance activities, both preventive and corrective and will be required to ensure safe, efficient, and high-quality service delivery across the fleet. You will lead regional service teams, including hub leads and field engineers, with a focus on customer satisfaction, Service Delivery Quality Control (SDQC), and operational excellence. Operating with moderate autonomy and high levels of operational judgment, the role plays a critical part in achieving service, quality, and timeliness objectives, while building strong relationships with internal teams and external stakeholders.

Job Description

Roles and Responsibilities

• Lead service operations across multiple onshore wind farms in China, Taiwan and Mongolia, ensuring safe, reliable, and high-quality maintenance in line with SDQC (Safety Delivery Quality Control) and GE Vernova standards.
• Ensure maintenance quality through effective task closure, LOTO compliance, and SR debriefing.
• Act as the primary customer interface, deliver on-time maintenance and strengthen proactive customer engagement and responsiveness
• Manage costs effectively through budgeting, PO monitoring, and optimized site staffing strategies.
• Improve financial performance via LD minimization, MAL monitoring, and trade-off offers.
• Maintain high operational availability through troubleshooting and timely down turbine resolution.
• Provide clear safety leadership, embedding a strong EHS culture across all sites and ensuring compliance with GE’s safety policies and regulatory requirements.
• Achieve zero recordables through strong safety practices including LSR rollout, Genba walks, concern reporting, and stop work culture.
• Ensure DCP registration, training completion, read across, and closure of PSE and ATS actions.
• Manage and develop hub leads, supporting day-to-day execution, workforce planning, performance management, talent pipelines, define clear accountabilities, and promote employee growth.
• Ensure operational consistency across all sites by standardizing service practices, KPIs, and performance expectations across the fleet.
• Support cross-functional collaboration with Blade, crane operations, Transaction, ITO, and regulatory stakeholders.
• Interface with project teams to ensure seamless handover from commissioning to operations, and effective integration of new assets into the service portfolio.
• Collaborate with internal functions such as Commercial, Parts, Fleet Engineering, and Technical Support to resolve technical issues, optimize fleet performance, and support contract execution.
• Drive accountability planning, including service forecasting, resource planning, budgeting, and performance reviews to meet customer and internal targets.
• Identify and mitigate operational risks, managing competing issues and priorities to maintain service continuity and minimize downtime.
• Lead problem-solving initiatives in partnership with engineering and field teams to address chronic issues and implement fleet-wide improvements.
• Represent the region in internal reviews and strategy discussions, providing insights and updates on performance, risks, and opportunities.

• Qualifications, Requirements & Experience

• Bachelor’s degree in Engineering or similar qualification, Business Administration, or a related field from an accredited university or college.
• Minimum of 10 years’ experience in wind energy or renewable energy sector, with a focus on service and operations.
• Minimum of 10 years’ combined experience across service, engineering, operations, project management, sales, or contract management
• Strong background in the wind or renewable energy sector, preferably with direct experience in service operations.
• Proven track record of leading multi-disciplinary and geographically dispersed teams in a complex, matrixed organization.
• Demonstrated experience in managing customer relationships, commercial contracts, and service delivery performance
• Deep understanding of Service Delivery Quality Control (SDQC), maintenance practices, and operational risk management.
• Strong analytical and problem-solving skills, with the ability to drive performance improvement across a fleet.
• Knowledge of health, safety, and environmental regulations and a strong commitment to safety leadership.
• Effective stakeholder engagement skills with the ability to influence, collaborate, and communicate across all levels of the organization.
• Ability to manage competing priorities and navigate complex operational environments.
• High degree of operational judgment, strategic thinking, and accountability.

• Desired Characteristics

• Strong business acumen, including understanding of commercial terms, financial systems, and service fulfillment.
• Solid analytical, communication, and presentation skills.
• Experience working in cross-functional and multicultural environments.
• Strong process discipline and attention to detail; Six Sigma Green Belt or equivalent quality certification preferred.
• Effective project management and problem-solving capabilities.

Additional Information

- This is a remote position

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