Role Overview
The Senior Technical Implementation Consultant is a client-facing role that supports the onboarding and technical setup of new clients, products, and platforms. This role ensures systems are configured accurately, data is complete and validated, and clients transition smoothly from sales to operations.
What You Will Do
Manage technical implementations for new customers, including setup and configuration of client accounts, tools, and platforms. Collaborate with cross-functional teams to align deliverables and milestones. Conduct system and user acceptance testing, troubleshoot implementation issues, and identify opportunities for process improvement.
Why It Might Be a Fit
The ideal candidate brings a blend of technical aptitude, client service, and process coordination, ideally within the travel industry. Strong leadership and project management skills are required, with experience in client onboarding, system implementation, or operations support.
Requirements
- 12+ years of experience in client onboarding, system implementation, or operations support
- Familiarity with travel technology and booking platforms
- Leadership and accountability in project lead or project support
- Project Management experience and competencies
- Excellent attention to detail, organization, and verbal/written communication
- Strong skills in MS Office tools, Smartsheet, project tracking tools, and CRM platforms
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