We're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need. We're looking for a Senior Customer Programs Manager to design and lead high-impact programs that drive customer advocacy, lifecycle marketing, and internal change management.
Requirements
- 5+ years of experience in customer programs, customer marketing, or program/project management, ideally in a B2B SaaS environment.
- Proven track record of managing cross-functional initiatives from strategy to execution.
- Strong experience with Salesforce and Gainsight—you know how to operationalize programs within these platforms.
- Excellent communication skills with the ability to influence, align, and drive clarity across diverse stakeholders.
- Highly organized and detail-oriented, with strong project management and prioritization skills.
- Experience leading internal enablement or change management rollouts.
- Proactive, collaborative, and resourceful—you thrive in fast-paced, high-growth environments.
- Working knowledge of tools like Google Workspace (Docs, Sheets, Slides), project management platforms (e.g., Asana, Notion), and communication tools (e.g., Slack, Zoom).
- Ability to travel up to 5% of the year, as needed for team offsites or customer events.
Benefits
- Health, Dental, Vision benefits
- Employer sponsored 401(k) match of up to 2% for retirement planning
- Yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers
- Competitive paid time off policies
- Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
- Access to Noom, a weight management program
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
- Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
- Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
- Up to $1,000 Professional Development Reimbursement a year
- Donation matching of up to $200 per year
Originally posted on Himalayas
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