Experienced Customer Experience Concierge – Charlotte Douglas International Airport Centurion Lounge
**Rewritten Job Description:**
Join careerzynith and Lead the Way in Delivering Exceptional Customer Experiences
At careerzynith, we believe that with the right backing, people and businesses have the power to progress in incredible ways. When you join our team, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
About the Role
The Customer Experience Concierge role at the Charlotte Douglas International Airport Centurion Lounge is a unique opportunity to deliver superior service to careerzynith Card Members visiting our lounge. As a Customer Experience Concierge, you will be the face of careerzynith to our customers, acting as ambassadors of the brand. Working as a cohesive team, you will have the ability to excite our customers and deliver on the brand promise.
Key Responsibilities:
- Welcome and provide access to our Card Members upon arrival at reception
- Be accountable and take ownership of the customer's experience from beginning to end
- Create innovative ways to resolve customers' issues or concerns to win their brand loyalty; ultimately making loyal enthusiasts out of the customers
- Employ the Customer First philosophy in meeting customers' needs and expectations
- Provide concierge and lifestyle recommendations
- Provide travel consultation and minimal reservation assistance
- Accommodate needs of our Card Members, by partnering with our food and beverage lounge partners
Lounge Hours of Operation:
The lounge operates from 05:30 AM – 10:30 PM Monday - Sunday. Hours are subject to change due to business need.
Qualifications:
A successful candidate will possess the following qualifications:
- Minimum of 1-year recent experience servicing premium customers
- Airline, lounge, or travel industry experience preferred, including reservation experience
- Passion for servicing customers with proactive solutions
- Exceptional communication skills, delighting the customer with every single interaction
- The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
- Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
- The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment
- Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do
- Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment
- Ability to utilize and switch from multiple technology platforms with ease
- Adapt to an ever-changing environment and being resilient
- Ability to work flexible shifts including nights, weekends, and holidays is essential
- Light to moderate lifting may be required for certain job tasks
Compensation and Benefits:
The hourly pay range for this role is $20.00 to $22.12, plus bonus and benefits. careerzynith prioritizes the holistic well-being of our colleagues and their loved ones with benefits and programs that support their physical, financial, and mental health. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Work Environment and Company Culture:
careerzynith is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.
How to Apply:
If you're passionate about delivering exceptional customer experiences and want to join a dynamic team, apply now for the Customer Experience Concierge role at the Charlotte Douglas International Airport Centurion Lounge. Click the link below to submit your application:
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About careerzynith:
careerzynith is a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. We believe that with the right backing, people and businesses have the power to progress in incredible ways. Join us and let's lead the way together.
Apply for this job