T. Rowe Price is a premier global asset management organization with over 85 years of experience. They are seeking a Retail Investment Services Associate to provide high-quality support to clients with standard service requests and to assist with growing assets under management.
Responsibilities
- Serve as the first point of contact for inbound client service requests. Responding to requests for mutual fund transactions, providing account information, and influencing client adoption of digital capabilities
- Understand the overall Financial Services industry and related legal, tax, and regulatory issues to guide clients
- Develop and maintain proficient knowledge of T. Rowe Price products and services
- Demonstrate a consultative approach to gain a thorough understanding of the client's needs and offer appropriate solutions
- Reviews daily unresolved client inquiries to ensure proper follow-up and closure
- Retain and identify opportunities to assist with growing assets under management
Skills
- High school/secondary school or the equivalent combination of education and relevant experience
- 0+ years of total relevant work experience
- Bachelor's degree or an equivalent combination of education and work experience
- Previous experience in a client serving role
- Prior experience in a fast-paced contact center environment
Benefits
- Competitive compensation
- Annual bonus eligibility
- A generous retirement plan
- Hybrid work schedule
- Health and wellness benefits, including online therapy
- Paid time off for vacation, illness, medical appointments, and volunteering days
- Family care resources, including fertility and adoption benefits
Company Overview
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