We're looking for exceptional Technical Customer Support Specialists to join a rapidly growing international technology company committed to delivering an outstanding customer experience.
This is not a traditional call center role.
We're looking for people who genuinely enjoy helping others, are naturally curious, technically confident, and can explain technical concepts in a calm, simple, and reassuring way.
If you have experience supporting mobile devices, telecommunications, service desks, ISP support, mobile carriers, or technical customer service, we'd love to hear from you.
About the Role
This position is approximately:
60% Technical Support
40% Customer Service
You'll assist customers with a variety of technical and account-related questions while creating an exceptional customer experience across every interaction.
You'll troubleshoot issues, guide customers through solutions, investigate problems, and build lasting customer relationships through empathy, patience, and outstanding communication.
What You'll Do
Provide technical support via phone, email, and other customer channels
Troubleshoot mobile device, SIM card, network, connectivity, and account issues
Assist customers with activation, setup, subscriptions, billing, and service questions
Explain technical concepts in a simple, easy-to-understand manner
Research complex issues using available resources
Document customer interactions accurately
Escalate advanced technical issues when required
Deliver an outstanding customer experience with empathy and professionalism
Remote Requirements
Because company equipment will be provided, applicants must have:
A private, dedicated workspace
Wired (Ethernet) internet connection
Minimum internet speed:
30 Mbps download
60 Mbps upload
Reliable electricity and backup power are highly preferred
What We Offer
Company-provided equipment
Fully remote position
Weekly USD payments
Competitive rate of $6.50 USD per hour
Work with an international team
Supportive, people-focused culture
Opportunity to grow with an expanding organization
Hiring Process
Resume review
Prescreen questionnaire
One-way video interview
Live interview
Final interview
Offer
Please note:
Only candidates who complete both the prescreen questionnaire and the one-way video interview will be considered for this role and progress in the hiring process.
Requirements
We're Looking For Someone Who Has
2+ years of customer service or technical support experience
Experience in telecommunications, mobile networks, service desk, ISP support, device support, or similar technical environments
Strong troubleshooting and problem-solving skills
Excellent written and spoken English
Outstanding customer service skills
High emotional intelligence and empathy
The ability to remain calm while handling complex customer situations
Strong attention to detail
Comfortable working independently in a remote environment
Bonus Experience
Mobile carrier support
SIM activation
Network troubleshooting
Android or iOS support
Help Desk / Service Desk
Zendesk
Shopify
Slack