Note: The job is a remote job and is open to candidates in USA. Yuno is building the payment infrastructure that allows companies to participate in the global market. The Technical Account Manager will own and elevate Yuno's technical customer relationships across North America, leading a team while addressing complex customer challenges and collaborating with various internal teams to ensure high-quality delivery and customer satisfaction.
Responsibilities
- Serve as the senior technical point of contact for strategic accounts, owning escalations and driving resolution on complex integration challenges
- Lead high-level discussions with customer leadership around technical strategy, product trade-offs, incident management, and risk mitigation
- Define and implement best practices for technical onboarding, integration delivery, and ongoing account health monitoring
- Build deep knowledge of each customer's business model, technical stack, and operational needs to proactively unlock value
- Partner with developers and senior engineers to provide strategic technical guidance and support solution design
- Collaborate with Product and Development teams to customize platform capabilities and feed customer insights into the roadmap
- Work cross-functionally with Sales, Partnerships, and Finance to support account retention and regional growth
- Monitor integration progress and ramp-up milestones across the team, ensuring consistent and high-quality delivery
- Champion the LATAM customer base internally, bringing regional intelligence into Yuno's strategic conversations
Skills
- Fluency in English
- 5+ years of experience in technical account management or integration engineering, preferably in fintech or payments
- Proven track record of leading or mentoring technical teams
- Strong understanding of RESTful APIs, SOAP, JSON, XML, and API management tools such as Postman, SoapUI, or Swagger
- Proficiency in web fundamentals: HTML, CSS, JavaScript, RESTful APIs, and modern frameworks
- Hands-on experience in at least one server-side language: Golang, Python, Node.js, or equivalent
- Familiarity with server and database technologies including Apache, Nginx, MySQL, Oracle, PostgreSQL, MongoDB, or similar
- Strong analytical, problem-solving, and project management skills
- Excellent organizational skills with the ability to manage multiple accounts, team priorities, and concurrent projects
- Clear and compelling communication with both technical and non-technical stakeholders at all seniority levels
- Experience with ticketing systems is a plus
Benefits
- Remote Work – You can work from everywhere!
- Home Office Bonus – A one-time allowance to help you create your ideal home office.
- Work Equipment
- Stock Options
- Health Plan wherever you are.
- Flexible Days Off
Company Overview