Note: The job is a remote job and is open to candidates in USA. Applied Systems Canada is a worldwide leader in insurance technology, currently searching for a Senior Salesforce Administrator to enhance their Salesforce platform. The role involves gathering requirements, designing scalable solutions, and managing Salesforce projects while liaising with stakeholders to ensure effective communication and implementation.
Responsibilities
- Identify and gather requirements, translate into best practice, scalable solutions with a focus on exceptional user experience
- Design and build effective business solutions on the Salesforce platform, including Flow and other declarative automation, fields, page layouts, record types, apps, actions, custom settings
- Work with Product owner to create a platform roadmap and define priorities, liaising with stakeholders
- DevOps/release management and process improvement
- Data management to improve Salesforce data quality, implementing rules and automation as needed
- Configuring all aspects of Salesforce security, including user and license management, roles, profiles, permissions, public groups, OWD, sharing rules
- User support ticket escalation
- Create and maintain lite technical documentation on automation and supported business processes
- Identify unused or underutilized platform features
- Maintain up to date certifications and knowledge on new Salesforce features
Skills
- 7+ years of experience as a Salesforce administrator
- 1+ years experience with Certinia PSA
- Experience in Service Cloud and Sales Cloud required; experience with CPQ is a plus
- In-depth knowledge of Flow Builder
- Salesforce certified administrator or Salesforce advanced administrator certification
- Experience in successful integrations with external systems, e.g. Netsuite
- Experience with Platform App Builder
- Bachelor's degree information systems or computer science preferred
Benefits
- Health Insurance plans, Dental, Vision, and Wellness Incentives to ensure employees are covered from day one.
- 401(k) and RRSP retirement savings plans, with employer match.
- Competitive paid vacation time, personal/sick time, paid holidays, summer hours, paid parental leave, volunteer time off, and a free day off for your birthday!
- We grow our teams from within and give our employees opportunities to advance.
- Employee-driven networks with commonalities in ethnicity, gender, sexual orientation and military status.
- Applied provides a culture of employee recognition with our Applied All Stars and Circle of Excellence programs.
- Applied encourages our employees to help local charities and communities through the ‘Applied Cares’ program.
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