Note: The job is a remote job and is open to candidates in USA. CrowdStrike is a global leader in cybersecurity, dedicated to stopping breaches and redefining modern security with advanced AI-native technology. The Sr. IT Systems Administrator will provide hands-on technical support, ensure seamless daily operations for employees, and drive improvements in systems and service delivery.
Responsibilities
- Serve as an escalation point for the IT Service Desk and assist with inbound support requests to receive, triage and facilitate a resolution for internal customers
- Act as both a technical and interpersonal mentor for other IT Service Desk members
- Responsible for acting as the Incident Manager for high priority internal IT incidents and escalations
- Collaborate with cross functional team members and subject matter experts when working on service requests, projects, and new initiatives
- Focus on proactive identification, improvement, and implementation of new and existing policies, procedures, and processes for various IT systems
- Act as a thought leader in streamlining, optimizing, and simplifying employee application experiences, improving application usability and interoperability, testing new application releases and researching new solutions to customer demands or recurring problem sets
- Maintain advanced knowledge of the latest Mac, Windows, and Linux OS server and desktop features, best practices, and system configurations
- Manage CrowdStrike endpoints via SCCM, Jamf, and Workspace ONE (AirWatch). This includes monitoring, securing, updating, patching, troubleshooting, automating and optimizing laptop, desktop and mobile systems
- Assist with tasks as assigned by the manager which may involve providing support to other areas of the business, as required
- Ability to support employees, teams, and technology systems in CrowdStrike office locations, as needed
Skills
- Effective communication, patience, tenacity and follow-through in tracking, troubleshooting and resolving internal customer incidents and requests
- Collaborate and coordinate with members of other CrowdStrike teams to track, isolate and resolve technical issues
- Strong customer service focus across all user interactions, including Executive level engagement
- Ability to consider the impact and consequences of recommendations beyond the immediate situation, team, or region
- Ability to explain complex technical concepts and information to non-technical internal customers
- Strong task and time management skills with the ability to prioritize, triage, resolve and escalate in an efficient and effective manner
- Advanced knowledge of Mac, Windows, and Linux OS technology concepts and best practices with Intermediate knowledge of Active Directory management
- Solid understanding of security best practices, worst practices, concepts and real-world applications
- Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes
Benefits
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off
Company Overview