Note: The job is a remote job and is open to candidates in USA. Canon Information Technology Services, Inc. is looking for a customer-focused and digitally savvy Social Media Representative to join our team. In this role, you will serve as the voice of the Canon brand across social media and online communities, engaging with customers and creating positive experiences that drive customer satisfaction and brand loyalty.
Responsibilities
- Engage with customers across Canon's social media and digital channels by responding to inquiries, comments, messages, and concerns promptly, accurately, and professionally
- Create thoughtful, brand-aligned responses to customer interactions and user-generated content that foster engagement, strengthen customer relationships, and promote brand loyalty
- Moderate and support the Canon Community Forum by providing accurate information, troubleshooting assistance, and product guidance across a broad range of Canon products and services
- Monitor social media platforms and online communities to ensure content complies with community guidelines, removing or escalating inappropriate content when necessary
- Maintain a strong working knowledge of Canon products, services, policies, and promotions to effectively address customer questions and concerns
- Support social media engagement initiatives by monitoring high-profile accounts, special events, product launches, contests, and promotional campaigns, while identifying opportunities to increase audience engagement
- Partner with internal teams, including Customer Support, Marketing, Product Management, and Public Relations, to investigate and resolve complex customer issues and potential reputation management concerns
- Identify and communicate emerging customer trends, feedback, and recurring issues to leadership and cross-functional teams
- Consistently meet established performance standards for quality, customer engagement, productivity, communication, teamwork, and professionalism
- Perform other duties and responsibilities as assigned
Skills
- High School Diploma or equivalent required
- 1 to 2 years of related experience
- Excellent written and verbal communication skills
- Strong analytical skills with the ability to quickly assess content and make sound decisions
- Demonstrated knowledge of major social media platforms, including Facebook, Instagram, X (formerly Twitter), LinkedIn, YouTube, TikTok, Pinterest, Discord, and other emerging channels
- Working knowledge of computer hardware, software, and operating systems, including Windows and MacOS
- Ability to effectively work independently and collaboratively in a team-oriented environment
- Creative mindset with the ability to develop engaging, customer-focused responses and identify opportunities to enhance brand engagement
- Strong organizational skills with the ability to manage multiple priorities
- Familiarity with consumer electronics, photography, imaging products, or technology-related products and services is a plus
Benefits
- Medical, dental, and vision insurance
- Company-paid holidays
- Generous paid vacation and sick leave
- 401(k) with company match
- Tuition reimbursement
- Employee discounts through the Canon Company Store
- Professional development opportunities
- This position is fully remote
- Virtual - This position is considered virtual. The office will be open 5 days a week; however, you will not be required to report to the office unless there is a specific business need.
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