Note: The job is a remote job and is open to candidates in USA. Raas Infotek is seeking an experienced ServiceNow Project Manager to lead the delivery of ServiceNow programs and projects. The role involves managing project delivery, stakeholder engagement, and ensuring quality compliance across various ServiceNow modules.
Responsibilities
- Lead end-to-end delivery of ServiceNow implementation, migration, and enhancement projects
- Establish and manage project plans, timelines, budgets, scope, and resource allocation
- Ensure adherence to Agile / Waterfall / Hybrid delivery models
- Drive governance forums, steering committees, and executive reporting
- Identify risks, dependencies, and issues; implement mitigation strategies proactively
- Act as the primary interface between business stakeholders, IT teams, and external vendors
- Facilitate requirements gathering, solution alignment, and signoffs
- Communicate project status, risks, and outcomes to leadership and client stakeholders
- Oversee implementation of ServiceNow modules such as:
- IT Service Management (ITSM)
- IT Operations Management (ITOM)
- IT Asset Management (ITAM)
- HR Service Delivery (HRSD)
- Security Operations (SecOps)
- Collaborate with architects and developers to ensure scalable and compliant solutions
- Ensure adherence to ServiceNow best practices and platform governance
- Manage project budgets, forecasting, and cost optimization
- Track project financials, including revenue, margins, and billing milestones
- Allocate and optimize resources across multiple workstreams
- Ensure delivery meets quality standards, compliance guidelines, and audit requirements
- Drive documentation, knowledge management, and process adherence
- Support internal and external audits, ensuring proper evidence and controls
- Identify opportunities for automation, process optimization, and AIOps integration
- Drive innovation using ServiceNow capabilities (Workflow Automation, AI/ML features, etc.)
- Capture lessons learned and implement best practices across engagements
Skills
- Bachelor's degree in computer science, Information Technology, or related field
- PMP / PRINCE2 / Agile certifications preferred
- 8–15 years of IT experience with 3–5+ years in ServiceNow project management
- Proven track record in managing large-scale ServiceNow implementations
- Experience in working with global teams and enterprise clients
- Strong understanding of ServiceNow platform and modules (ITSM, ITOM, HRSD, etc.)
- Familiarity with integrations (REST APIs, MID Server, third-party tools)
- Knowledge of ServiceNow architecture, workflows, and CMDB
- Expertise in Agile, Scrum, and traditional methodologies
- Strong risk management, conflict resolution, and decision-making skills
- Excellent communication and stakeholder management skills
- Strong leadership and team management capabilities
- Ability to operate in fast-paced, high-pressure environments
- ServiceNow certifications (e.g., CSA, CIS-ITSM, CIS-ITOM)
- Experience in regulated environments (ITAR, SOX, HIPAA, etc.)
- Exposure to AIOps, automation, and cloud platforms (Azure, AWS)
Company Overview