Note: The job is a remote job and is open to candidates in USA. HopSkipDrive is a leader in safe and simple supplemental student transportation, connecting kids to vetted caregivers. They are seeking a Senior Product Manager to lead product strategies and enhance customer experiences while driving operational excellence.
Responsibilities
- Develop a deep understanding of customers, business, and stakeholders to drive product outcomes
- Define multi-year product strategies and execute from ideation through growth
- Build collaborative relationships across the organization to navigate competing priorities and broker alignment
- Leverage data, customer research, and operational metrics to inform product decisions and measure impact
- Build internal platforms, CRM solutions, and operational tooling that scale business processes
Skills
- Minimum of 8 years of experience in product management, ideally spanning customer-facing platforms, operational tooling, or internal systems in complex, multi-stakeholder environments where reliability and user experience are non-negotiable
- Strong Customer Instincts: a proven ability to build genuine, nuanced understanding of users through research and data, and to translate those insights into product decisions that matter
- Strategic Vision & Execution: You think in systems and over horizons. Skilled at defining multi-year product strategies, cutting through ambiguity to set clear direction, and driving execution from ideation through growth. You can zoom out to shape a roadmap and zoom in to unblock a team — and you know when to do each
- Cross-Functional Collaboration: A proven partner to teams across the organization. You navigate competing priorities, broker alignment, and build the kind of collaborative relationships that make hard things possible. You understand that great product work happens at the intersection of functions, not in silos
- Platform & Systems Thinking: Comfortable building internal platforms, CRM solutions, and operational tooling that scales business processes and enables cross-functional teams. You think holistically about how systems interact and how tooling choices shape team performance and customer experience
- Data-Driven Decision Making: Highly analytical. You leverage data, customer research, and operational metrics to inform product decisions, evaluate tradeoffs, and measure impact — and you foster that same orientation in the teams and stakeholders around you
- Hands-on experience with customer support or helpdesk platforms such as Zendesk, Salesforce Service Cloud, or Intercom. Understanding how agents work, not just how the tools are configured
- Familiarity with CRM systems and how they connect customer data, workflows, and team operations at scale
- Experience building with or alongside generative AI tools, whether LLM-powered features, AI agents, or conversational experiences, with a practical understanding of where they work well and where they don't
- Experience building internal tools or operational platforms that meaningfully changed how a team works
- Background in industries where safety, trust, or care are central to the product — transportation, logistics, healthcare, childcare, or similar
Benefits
- Equity
- Flexible vacation
- Medical, dental, vision and life insurance
- 401(k)
- FSA
- Equity stock options
Company Overview