Note: The job is a remote job and is open to candidates in USA. Coretelligent is a company that specializes in building secure and scalable IT environments for highly regulated organizations. They are seeking a Senior Enterprise Program Manager to oversee the governance, optimization, integration, and operational management of their enterprise application stack, ensuring alignment with business objectives.
Responsibilities
- Oversee the operational management, governance, optimization, and lifecycle management of Coretelligent’s enterprise application ecosystem supporting service delivery, automation, monitoring, customer engagement, and business operations
- Develop and maintain platform roadmaps aligned to operational scalability, service delivery excellence, automation initiatives, and business priorities
- Partner closely with business stakeholders, developers, operational leaders, and vendors to gather requirements, prioritize initiatives, and translate business needs into actionable platform solutions
- Lead platform-related projects and initiatives across the enterprise application stack, including:
- Workflow automation
- Systems integrations
- Process standardization
- Reporting enhancements
- Platform modernization efforts
- Support platform interoperability and integration standards across enterprise applications, APIs, monitoring systems, and operational tooling
- Facilitate recurring standups, roadmap discussions, stakeholder meetings, vendor alignment sessions, and cross-functional planning conversations
- Coordinate User Acceptance Testing (UAT), release planning, change management, and platform enhancement initiatives
- Help drive operational maturity across enterprise systems, including process improvement, governance, documentation, and continuous optimization
- Manage vendor relationships, licensing discussions, platform evaluations, and feature enablement across the application portfolio
- Partner with internal developers and technical teams to prioritize work, manage dependencies, and support successful execution across release cycles
- Support reporting visibility, dashboard development, KPI tracking, and operational analytics across platforms and business functions
- Maintain visibility into platform reliability, adoption, operational health, and ongoing initiatives across the organization
Skills
- 5–10+ years of experience in enterprise applications, technical program management, platform operations, business systems, or related roles
- Experience working with enterprise operational platforms such as ServiceNow, Salesforce, LogicMonitor, Liongard, Kaseya, Sage Intacct, and similar operational or automation platforms
- Strong understanding of IT service management (ITSM), workflow automation, systems integrations, SaaS platforms, operational tooling, and platform lifecycle management
- Experience supporting enterprise-scale platform implementations, integrations, optimization initiatives, and operational process improvements
- Familiarity with APIs, automation frameworks, reporting platforms, dashboards, and operational analytics
- Ability to balance long-term platform strategy with evolving operational priorities in agile environments
- Strong communication, stakeholder management, organizational, and prioritization skills across technical and non-technical teams
- Experience partnering cross-functionally with developers, operational leaders, vendors, and business stakeholders
- Experience within MSP, IT services, SaaS, or technology-driven environments strongly preferred
- ServiceNow, Salesforce, ITIL, Agile, PMP, or related certifications are a plus
Benefits
- Bonus Eligibility: This role may also be eligible for additional bonus or incentive opportunities based on position level and company plans.
- Health, Dental, & Vision
- Flexible Spending Account (FSA)
- 401k
- Health Reimbursement Account (HRA)
- Health Savings Account (HSA)
- Life Insurance
- Disability Insurance
- Paid Parental Leave
- Holiday Pay
- Flexible Vacation & Sick Days
- Fourteen holidays, including a day off on your birthday
- Flexible vacation
- Spot bonuses for demonstrated excellence
- Community and social events
- Learning and development
- Flexible working life
- $100 well-being allowance
- Other health & wellness perks
Company Overview
Coretelligent is a IT support company which provides exhaustive IT and private cloud services. It was founded in 2006, and is headquartered in Westwood, Massachusetts, USA, with a workforce of 201-500 employees. Its website is http://coretelligent.com.