Note: The job is a remote job and is open to candidates in USA. Clinical Health Network for Transformation (CHN) is dedicated to supporting the mission of Planned Parenthood by providing high-quality, affordable care. The Self-Pay & Customer Service Specialist will manage self-pay accounts, offer exceptional customer service, and ensure timely collection of outstanding balances while maintaining positive patient relationships.
Responsibilities
- Manage self-pay accounts by setting up payment plans and ensuring timely collection of outstanding balances
- Provide excellent customer service to patients, addressing billing and payment inquiries, and offering solutions to resolve any concerns
- Accurately post payments and adjustments from patients into the billing system
- Perform regular reconciliations of patient accounts to ensure accuracy and completeness
- Investigate and resolve any discrepancies or disputes related to patient accounts in a timely manner
- Maintain accurate and up-to-date financial records, including payment plans and collection activities
- Generate and analyze reports on self-pay accounts and customer service interactions to monitor cash flow and identify trends or issues
- Perform various clerical activities to support daily operations
- Creates and promotes a culture of continuous improvement
- Ensures compliance with all CHN and affiliate policies, as well as all state and federal regulations
- Demonstrates a commitment to CHN and Planned Parenthood’s mission related to health equity, especially centering racial equity, and deep sense of accountability to community
- Demonstrates a commitment to learning about and enhancing practices related to racial equity and the impact of structural racism on healthcare systems
- Provides positive and development feedback and accountability related to practices including, but not limited to, equity
Skills
- Minimum of 2 years of relevant account receivable experience
- Previous experience using ICD-10 Medical Coding and Current Procedural Terminology (CPT)
- Knowledge of medical terminology
- Strong analytical and problem-solving abilities
- Proficiency with Microsoft software (Excel, etc.)
- Demonstrated ability to maintain a customer-centric service approach in a fast-paced environment
- Excellent written and verbal communication skills and ability to collaborate and interact with all levels within and outside of CHN if necessary
- Strong attention to detail and follow-up; and ability to multi-task in fast-paced environment
- Demonstrated dedication to Planned Parenthood's mission, vision, and values
- Strong interpersonal skills and the ability to build relationships with stakeholders
- Excellent time management, and problem-solving skills
- Commitment to advancing race (+) equity in one's work: interested in expanding knowledge about the role that racial inequity plays in our society
- Awareness of multiple group identities and their dynamics, bringing a high level of self-awareness about personal identity, empathy, and humility to interpersonal interactions
- Demonstrated ability to communicate clearly and directly as well as hear and act on feedback related to identity and equity with the aim to learn
- Strong sense of accountability to equitable practices
- Understanding of the impact of identity dynamics on organizational culture
- Commitment to CHN and Planned Parenthood's In This Together service ethos, workplace values, and service standards
- Strong General Technology Skills: proficient utilization of Excel, Word, and Windows environment, Epic, eCW, NextGen or other practice management systems experience a plus
- Medical Billing and Coding certification, a plus
Benefits
- Health Care Coverage (Medical, Dental, & Vision); eligibility for full-time, regular employees on date of hire
- Flexible Spending Accounts and Health Savings Account
- Short-Term Disability and Basic Life & AD&D Insurance provided by CHN
- Voluntary elections for Long Term Disability and Additional Life & AD&D Insurance available at cost
- Employee Assistance Program
- Retirement Plan, 3% employer match after one year of service
- Paid Time Off Program includes accrual-based PTO, Health Time Off (HTO), and nine (9) paid Holidays
Company Overview
CHN (an ancillary organization of Planned Parenthood) is a managed services organization that will provide an expansive suite of integrated standardized shared services and manage the Clinically Integrated Network (CIN) formed to improve quality care delivery, generate additional revenue, and reduce overall cost. It was founded in 2019, and is headquartered in Miami, Florida, US, with a workforce of 201-500 employees. Its website is https://www.clinicalhealthnetwork.org.