Note: The job is a remote job and is open to candidates in USA. Main Sail LLC is looking for an SAP Tivoli Consultant for a multi-year SAP production support contract. The role involves supporting Tivoli operations, monitoring alerts, and executing runbook procedures to ensure service stability.
Responsibilities
- Support day-to-day Tivoli operations by monitoring alerts, executing runbooks, performing basic troubleshooting, and escalating effectively to keep services stable
- Monitor dashboards/queues and respond to events/alerts; perform initial triage and ticket creation with correct categorization and impact
- Execute runbook procedures (service restarts, agent checks, job reruns, basic backup restores) within approved change/incident processes
- Validate agent health and connectivity; perform basic installs/upgrades under guidance and document outcomes
- Support event hygiene: acknowledge/close alerts, attach evidence, and ensure alert-to-ticket correlation is accurate
- Assist with schedule/job operations (if applicable): monitor job failures, rerun/restart jobs, validate dependencies, and communicate status
- Assist with backup operations (if applicable): verify nightly results, investigate common failures, and support small restore requests
- Maintain knowledge articles, troubleshooting notes, and shift handover summaries
Skills
- Active Secret Clearance
- Experience using IBM Tivoli tools
- Experience maintaining job schedules
- Experience maintaining and create jobs based on functional team input
- Experience troubleshooting job failures and alerts
- Ability to coordinate with functional teams to review failures
- Ability to maintain relevant documentation
Company Overview