Note: The job is a remote job and is open to candidates in USA. Ramp is building the smart infrastructure for finance teams, automating how over $100B in annualized spend flows in and out of companies. As a Payment Operations Specialist, you will support the efficiency of Ramp's payment operations by managing workflows, resolving transaction issues, and collaborating with cross-functional teams.
Responsibilities
- Support the Payments Operations Lead in the daily management of payment workflows, including ACH, wire transfers, card payments, and Ramp Business Account transactions
- Monitor and reconcile payment activity, identify discrepancies, and help investigate or resolve transaction issues
- Coordinate refund and money movement processes and maintain clear communication with internal teams and customers on case status
- Collaborate with Customer Support, Risk, and Product to resolve user-reported payment or linking issues in a timely and accurate manner
- Help prepare data and documentation for audits and regulatory reporting
- Participate in cross-functional projects aimed at improving payment accuracy, reducing operational risk, and scaling payment processes
- Identify and document operational inefficiencies or gaps and propose potential improvements
- Maintain accurate process documentation and support knowledge management for the Payments Ops function
- Provide high-quality internal and external customer support through email and other communication channels
Skills
- 2–4 years of experience in Payment Operations, Financial Operations, Treasury Operations, or a related function
- Working knowledge of ACH, wire transfers, and card payment systems; familiarity with NACHA and SWIFT standards a plus
- Experience using and building with AI tools to enhance productivity, streamline workflows, or support operational decision-making
- Strong attention to detail and comfort handling complex reconciliations or operational workflows
- Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment
- Strong written and verbal communication skills; able to coordinate across teams and document processes clearly
- Analytical and problem-solving mindset with a focus on data accuracy and continuous improvement
- BA/BS degree or equivalent experience
- Experience working in fintech, payments, or high-growth startup environments
- Familiarity with SQL or basic data analysis tools for investigating issues or building reports
- Exposure to risk or compliance operations
- Experience with customer support systems (e.g., Zendesk, Salesforce)
Benefits
- 100% medical, dental & vision insurance coverage for you
- Partially covered for your dependents
- One Medical annual membership
- 401k (including employer match on contributions made while employed by Ramp)
- Flexible PTO
- Fertility HRA (up to $10,000 per year)
- Parental Leave
- Unlimited AI token usage
- Pet insurance
- Centralized home-office equipment ordering for all employees
- Health and Wellness stipend
- In-office perks: lunch, snacks, drinks, and more
- Budget for intra-office travel
- Relocation support to NYC or SF (as needed)
Company Overview
Company H1B Sponsorship