Note: The job is a remote job and is open to candidates in USA. Sysmex America, Inc. is a company renowned for innovative diagnostic equipment and information-management systems, headquartered in Lincolnshire, Illinois. They are seeking a Customer Service Representative responsible for providing effective customer service through order processing and fulfilling customer requirements to ensure satisfaction.
Responsibilities
- Accurately enter customer orders and order changes within Sysmex systems and take appropriate actions to ensure customer requirements are met
- Ensure calls and correspondences are addressed within standard response time
- Utilize various Sysmex systems to accurately document customer transactions activities
- Develop positive rapport with customers and coworkers and collaborate to resolve issues
- Understand and support company and department goals and objectives
- Other duties as assigned
Skills
- Associate's Degree or 2 years relevant Customer Service experience in a related industry or manufacturing environment
- Knowledge and understanding of Customer Service processes and systems
- 3 - 12 months of Customer Service experience or experience in a related industry or manufacturing environment
- Strong communication (verbal and written)
- Microsoft Suite proficient; SAP or related ERP system
- Detail oriented; Time Management; Makes decisions according to existing policies and procedures; Applies basic problem-solving skills and knows who to involve
- Fluent in French is a plus
Benefits
- A choice of health care plan(medical, vision, and dental insurance)
- An annual incentive bonus
- Paid time off
- Parental leave
- Bereavement leave
- A 401(K) for all eligible employees
Company Overview