Note: The job is a remote job and is open to candidates in USA. Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. They are seeking an experienced Senior Product Manager to lead their voice services and messaging portfolio, driving the vision and strategy for telecommunications-based services while ensuring customer-centric solutions.
Responsibilities
- Develop and execute the strategic vision for our telecommunications product suite, ensuring alignment with company objectives and revenue targets
- Lead the evolution of our voice services platform, including capacity planning, coverage expansion, and competitive rate optimization
- Drive innovation in Client numbering management solutions, focusing on scalability, efficiency, and market differentiation
- Spearhead the development and implementation of our Caller ID reputation management system
- Partner with engineering, sales, marketing, and operations teams to deliver robust telecommunications solutions that exceed customer expectations
- Monitor and adapt to regulatory changes in the telecommunications landscape, ensuring continued compliance and market leadership
- Establish disciples to monitor call flow and call quality metrics to identify potential areas for improvement
- Define and track key performance indicators (KPIs) to measure product success and guide strategic decisions
Skills
- 5-10 years of product management experience, with substantial focus on telecommunications products
- 5+ years of telecommunications industry experience, preferably in Contact Center as a Service (CCaaS) platforms
- Advanced or expert knowledge of telecommunications infrastructure, including:
- DID management systems and processes
- Carrier Operations experience (sales or purchasing)
- Call quality monitoring, metrics and optimization
- VoIP protocols and technologies (SIP, RTP, QoS, and encryption)
- Outbound call routing, SIP trunking, call flow design, call forwarding, voicemail, auto-attendant, etc
- Security measures for VoIP systems, including encryption, authentication, and access control
- Number porting and provisioning
- Caller ID reputation management
- Comprehensive understanding of telecommunications regulations and compliance requirements
- Proven success in driving product strategy and execution in fast-paced technology environments
- Outstanding analytical and problem-solving abilities, with experience translating complex technical challenges into actionable solutions
- Exceptional communication skills and ability to influence cross-functional stakeholders
- Bachelor's degree in relevant field
- Technical degree preferred
- MBA is a plus
Benefits
- Competitive compensation package
- Stock options
- 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
- Affordable Vision plan and optional FSA
- PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
- Your birthday off
- 401k program with generous company match
- No cost Employee Assistance Program and Travel Assistance
- Monthly Gym membership reimbursement
- Monthly credits toward food & beverage
- Company Outings
- On and offsite team building events
- Paid training for departments
- Apple laptop (most roles)
- And a team of highly experienced and kind colleagues!
- Casual office environment & dress
- Daily catered lunches
- Fully stocked kitchen (Dietary restriction-friendly)
- Happy Hours
- On-site Car Wash
- Free Parking
- Equity for all eligible U.S full time roles
- Generous 401k match
Company Overview
Company H1B Sponsorship