Note: The job is a remote job and is open to candidates in USA. 24-MAG is offering a specialized part-time consulting opportunity for professionals in incident management, reliability, and SRE. The role involves reviewing incident reports, post-incident reviews, and various technical artifacts to ensure quality and clarity in documentation.
Responsibilities
- Evaluate AI-generated documents, spreadsheets, and slide decks involving incident management, reliability engineering, SRE practices, post-incident reviews, RCA summaries, runbooks, and service health reporting
- Review incident and reliability materials for accuracy, completeness, rigor, clarity, and practical relevance
- Assess whether timelines, root-cause analysis, contributing factors, impact summaries, and remediation plans are logically supported
- Identify inaccurate assumptions, unclear incident logic, incomplete mitigation plans, weak reliability analysis, or poor linkage between evidence and recommendations
- Review materials involving SLOs, SLIs, SLAs, error budgets, monitoring, alerting, on-call workflows, severity classification, escalation paths, and customer impact summaries
- Assess whether reliability materials are clear, actionable, and suitable for technical or leadership audiences
- Evaluate dashboards, status summaries, incident communication materials, remediation plans, and executive-facing recommendations for rigor and usability
- Provide clear written feedback that improves incident management and reliability artifact quality
- Review spreadsheets for structure, logic, calculations, formatting, usability, and consistency
- Assess slide decks for organization, visual clarity, executive readability, and presentation quality
- Identify factual, aesthetic, formatting, and presentation errors across Microsoft Office and Google Workspace files
- Apply consistent review standards across documents, spreadsheets, and slide decks
Skills
- 5+ years of relevant professional experience in incident management, reliability engineering, site reliability engineering, platform engineering, production engineering, cloud infrastructure, observability, incident response, or related work
- Native or professional fluency in English
- High proficiency in Microsoft Office and Google Workspace
- Strong experience with Google Slides, PowerPoint, Excel, Google Sheets, Word, and Google Docs
- Ability to evaluate documents, spreadsheets, and slide decks with strong attention to detail
- Excellent written communication skills and ability to provide structured feedback
- Ability to work independently in a remote, project-based environment
- Academic backgrounds in computer science, software engineering, information systems, cloud infrastructure, systems engineering, data engineering, cybersecurity, or related fields may be relevant
- Advanced degree from a reputable institution may be valuable
- Professional training in SRE, reliability engineering, incident response, cloud systems, observability, or technical service management may also be relevant depending on project scope
- Master's degree or comparable technical credential
- Experience creating or reviewing post-incident reports, RCA documents, runbooks, SLO/SLA materials, reliability dashboards, alerting plans, service health summaries, or incident communication materials
- Familiarity with tools such as PagerDuty, incident.io, Datadog, New Relic, Grafana, Prometheus, Splunk, CloudWatch, Kubernetes, Terraform, Jira, or comparable reliability and observability tools
- Experience reviewing presentation decks for clarity, polish, and technical communication quality
- Strong ability to evaluate both technical substance and visual/presentation quality
Benefits
- Fully remote with flexible scheduling
- Weekly payments via Stripe or Wise
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