Note: The job is a remote job and is open to candidates in USA. Systems and Software is a software development company seeking an Implementation Consultant to join their Professional Services team. The role involves delivering enQuesta CIS solutions, performing business process analysis, system configuration, and providing training and support to customers.
Responsibilities
- Serve as a customer advocate and facilitate communication with other resources including Project Managers, Data Conversion Specialists, Developers, Quality Assurance, Technical Support Analysts, and other Implementation Specialists
- Perform information collection during the initial discovery process
- Carry out analysis and document processes based on customer requirements and best practice recommendations within the scope of the project contract
- Configure the software using approved workflow and business rules
- Assist the data conversion specialist with data mapping and validation
- Customize training materials, prepare and deliver training in both remote and classroom-led sessions
- Provide support during customer testing, product implementation and beyond
- Identify and mitigate issues and risks that could negatively impact the project
- Deliver services with high quality and efficiency
- Contribute to improved levels of employee satisfaction and company success by motivating coworkers and helping to develop their knowledge and skills
Skills
- Bachelor's Degree in Business, Accounting, Information Systems, a related field or equivalent work experience
- 3+ years of CIS and/or Utility Industry experience
- Understanding of Meter Reading Head-end Systems
- Excellent customer service and oral/written communication skills
- Exceptional problem-solving skills. Must be able to assess information to make autonomous conclusions quickly and effectively
- Demonstrated ability to listen and interpret requirements, recommend solutions and drive/participate in business process analysis sessions with customers
- Detailed-oriented and conscientious about meeting expectations
- Positive, proactive, and action-oriented attitude and approach
- Ability to effectively manage a large number of tasks simultaneously, with excellent organizational skills
- Ability to review error logs & debugging skills
- Adept at writing SQL queries
- Familiarity with S&S enQuesta, JIRA, Confluence, and Clarizen is a plus
Benefits
- 3 weeks' vacation and 5 personal days
- Excellent fringe benefits including Health, Dental, Vision and Life and Disability insurance
- Employee stock ownership and RRSP/401k matching programs
- Lifestyle rewards
Company Overview
Company H1B Sponsorship